Lead Usher — On-Call Audience Services

The California State University; California (MO); On-site; USD 28,929 - 42,705; Part time

Job summary

The California State University is seeking a Lead Usher to supervise a customer service team for events at The Soraya and other campus venues in Northridge. This on-site, on-call role requires coordinating seating, ticketing, and guest assistance with a focus on safety and excellent service.

Applicants should have prior audience services experience and strong communication skills. Hours vary, including evenings/weekends; valid California driver’s license preferred, with background check as part

Qualifications

• Experience in customer service or audience-facing roles.
• Ability to manage crowds and assist patrons during events.
• Excellent verbal and written communication skills.

Responsibilities

• Lead an Audience Services team during events at The Soraya and campus theaters.
• Oversee ticket scanning/tearing, program distribution, seating assistance, and policy enforcement.
• Maintain crowd safety and order, including exit procedures and PPE as required.

Skills

Customer service

Crowd management

Communication

Theatre etiquette

Team leadership

Job description

The California State University is seeking a Lead Usher to supervise a customer service team for events at The Soraya and other campus venues in Northridge. This on-site, on-call role requires coordinating seating, ticketing, and guest assistance with a focus on safety and excellent service.

Applicants should have prior audience services experience and strong communication skills. Hours vary, including evenings/weekends; valid California driver’s license preferred, with background check as part