On-Call Concierge — Resident Services & Guest Experience

Mary's Woods; Lake Oswego (OR); On-site; USD 42,000 - 48,000; Part time

Benefits offered by this job

Free Employee TriMet Pass

Medical, Dental, Vision, Life, and FSA

Paid Time Off

7 Paid Holidays

Scholarship & Tuition Assistance

Access to Fitness Center, Pool & Sauna

Complimentary Meal each Shift

Job summary

Mary’s Woods in Lake Oswego, Oregon seeks a Concierge to welcome residents, coordinate administrative tasks, and support the Resident Services department. The role blends frontline guest interaction with light office duties and digital processes, requiring excellent communication and a team spirit.

This on-call position supports shift coverage, with duties spanning mail, transportation coordination, and resident portal assistance.

Qualifications

• Education or experience equivalent to the completion of a high school diploma or GED.
• Minimum three (3) years of experience in a customer service and/or hospitality in a Concierge role.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

Responsibilities

• Efficiently manages multiple phone lines and transfers calls to the appropriate person.
• Ensures all guests are properly acknowledged and greeted professionally, speaking clearly with a smile.
• Accepts, logs, and monitors prescription packages delivered by local pharmacies, and initial the log sheet when medications are distributed to residents.
• Sorts and distributes mail and packages as needed for residents and departments.
• Responsible for keeping the desk and entry area clean, disinfected when needed, and organized at all times.
• Receives transportation and event requests and routes them to appropriate departments.
• Places work orders when needed for residents, family, or staff when requested.
• Multitasks efficiently to complete special projects and tasks assigned by the Manager while prioritizing phone calls and assisting walk-up visitors.
• Must be willing and eager to learn new technology and help move processes to digital format.
• Is willing to learn the navigational techniques required by Mary’s Woods’ resident portal and be able to assist residents in tasks using a variety of digital resources.
• Books guest suite reservations and provide confirmations.
• Provides services for residents, including making copies, answering questions, and giving directions.

Skills

Customer service

Communication

Teamwork

Hospitality

Multitasking

Digital literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary’s Woods in Lake Oswego, Oregon seeks a Concierge to welcome residents, coordinate administrative tasks, and support the Resident Services department. The role blends frontline guest interaction with light office duties and digital processes, requiring excellent communication and a team spirit.

This on-call position supports shift coverage, with duties spanning mail, transportation coordination, and resident portal assistance.