On-Call Concierge

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive salary

Benefits package

Training opportunities

Discount for stays

Dry cleaning for uniforms

Employee meals

Health insurance

Parking access

Gym membership

Job summary

The Four Seasons Hotel Philadelphia is seeking an on-call concierge to join our Guest Experience team. Our Concierge responds to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum satisfaction.

You will utilize a range of Four Seasons software to track guest needs and preferences, ensuring flawless service and adherence to company policies. Qualified candidates have at least one year of luxury-hotel experience, strong

Qualifications

• At least one year of experience working within a luxury hotel or similar environment.
• Excellent interpersonal skills and communication skills.
• Strong customer service skills.
• Work authorization in the United States.

Responsibilities

• Respond to a wide variety of guest requests with personalized recommendations.
• Accurately assess guests' needs and track preferences using Four Seasons software.
• Ensure maximum customer satisfaction while complying with company policies.

Skills

Customer service

Interpersonal skills

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About The Role

The Four Seasons Hotel Philadelphia is seeking an On-Call Concierge to join our Guest Experience team. Our Concierge responds to a wide variety of guest requests by accurately assessing the guests’ needs and requests; adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Utilizes a variety of Four Seasons software to accurately track guest’s needs and preferences.

What You Bring

The qualified candidate a will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications Include

• At least one year of experience working within a luxury hotel or similar environment
• Excellent interpersonal skills and communication skills
• Strong customer service skills
• Work authorization in the United States

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Discounted

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our employees to be flexible in working mornings, evenings, weekends and holidays.

Candidates must have valid work authorization for the United States.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf