(On-Call) Concierge

Four Seasons; Los Angeles (CA); On-site; USD 39,387 - 78,774; Full time

Benefits offered by this job

Free Parking

Tuition reimbursement

Training program

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotel Los Angeles at Beverly Hills seeks a Concierge/Guest Relations professional with 2-5 years of experience to enhance guest experiences in a luxury setting.

You will respond to diverse guest requests with personalized recommendations, ensuring satisfaction and adherence to Four Seasons policies, while staying knowledgeable about local activities and attractions.

Qualifications

• 2-5 years of concierge or guest relations experience.
• Strong analytical abilities.
• Excellent computer skills.

Responsibilities

• Respond to a wide variety of guest requests with accurate needs assessment and personalized recommendations.
• Ensure desk collateral and information for local attractions are current.
• Know local activities (theatre, sports, concerts) to assist guests.
• Coordinate with vendors for information, tickets, and reservations.

Skills

Concierge experience

Analytical abilities

Computer skills

Communication skills

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort‑style pool, savour award‑winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

OurBrand Promise

At Four Seasons, Life is richer when we truly connect to the people and world around us.

Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to you

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique

For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side— a place where the city unfolds beautifully, not loudly. Set within a residential enclave, it blends sophistication with vitality—balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long‑standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, it’s where effortless glamour meets genuine connection— the city’s original address for feeling at home in your own LA.

Responsibilities

Job duties include but are not limited to:

• Respond to a wide variety of guest requests by accurately assessing the guest needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Ensure desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knowledgeable in local activities such as theatre, sports, concerts, shows, special exhibits, and sightseeing.
• Establish close contact with vendors in these areas in order to provide information, ticketing, and reservations for guests.

Skills/Qualifications

Ideal candidate will have:

• Previous 2-5 years’ experience as a Concierge or Guest Relations
• High degree of analytical abilities
• Exceptional Computer skills
• Outstanding communication and presentation skills

We Offer

• Hourly Rate: $31.56
• Free On-Site Parking
• Training Program, Tuition Reimbursement
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule

• On-Call: AM/PM Shifts
• Mut be Flexible with hours
• Holidays and Weekends pref

Four Seasons is an Equal Opportunity, Aff

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf