On-Call Client Services Specialist – Home-Delivered Meals

Meals On Wheels People Inc; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Four-day workweek

Pet insurance

Wellness program

Professional development opportunities

Employee Assistance Program

Mileage reimbursement

Job summary

Meals on Wheels People seeks a part-time Client Services Specialist to conduct home-delivered client eligibility assessments and act as a liaison among clients, partners, and staff. The role involves in-home and remote assessments, data management, and resource connections to support homebound clients.

The ideal candidate provides effective communication, handles escalations professionally, and can travel across Multnomah, Washington, and Clark Counties when required.

Qualifications

• Associate Degree or equivalent in Gerontology, Counseling, Human Services, or Communication.
• Bilingual abilities may qualify for bilingual pay differential.
• Proficient in MS Office and client data systems.

Responsibilities

• Serve as liaison between partners, clients, and staff.
• Conduct eligibility screenings for home-delivered clients.
• Notify appropriate parties of new starts and changes promptly.
• Communicate with case managers, clients, and staff regarding authorizations.
• Handle escalated client concerns in a professional manner.
• Maintain data integrity in the client data management system.

Skills

Bilingual

MS Office

Communication

Time management

Data entry

Education

Associate degree or equivalent

Tools

Client management systems

Job description

Meals on Wheels People seeks a part-time Client Services Specialist to conduct home-delivered client eligibility assessments and act as a liaison among clients, partners, and staff. The role involves in-home and remote assessments, data management, and resource connections to support homebound clients.

The ideal candidate provides effective communication, handles escalations professionally, and can travel across Multnomah, Washington, and Clark Counties when required.