On-Call Client Services Liaison – Meals Program

Meals On Wheels People, Inc.; Portland, Northern (OR, KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Four-day workweek

Pet insurance

Wellness program

Professional development

Employee Assistance Program

Mileage reimbursement

Job summary

Meals on Wheels People, Inc. is seeking an on-call Client Services Specialist in Portland, OR.

You will conduct eligibility assessments for home-delivered clients across Multnomah, Washington, and Clark Counties and act as a liaison between contract partners, participants, and staff to ensure accurate service authorizations and timely deliveries. You will perform in-home and remote needs assessments, connect clients with resources, and assist in removing barriers to access while maintaining data

Qualifications

• Associate degree or equivalent in Gerontology, Counseling, Human Services, or Communication.
• Knowledge of senior services and resources preferred.
• Bilingual candidates may qualify for a bilingual pay differential.

Responsibilities

• Serve as a liaison between referring partners, clients, and staff.
• Provide direct one‑on‑one and phone screening with clients.
• Notify appropriate parties of new starts and changes promptly.
• Communicate with case managers, clients, and staff regarding authorizations and potential service disruptions.
• Provide guidance and support regarding meals served to staff, clients, and referring partners.
• Handle escalated client concerns in a constructive, professional manner.
• Ensure data integrity in the client data management system and update records as needed.
• Conduct annual home-delivered meal eligibility assessments and develop service plans.

Skills

MS Office

Time management

Communication

Bilingual pay differential

Education

Associate degree or equivalent

Tools

Client management systems

Job description

Meals on Wheels People, Inc. is seeking an on-call Client Services Specialist in Portland, OR.

You will conduct eligibility assessments for home-delivered clients across Multnomah, Washington, and Clark Counties and act as a liaison between contract partners, participants, and staff to ensure accurate service authorizations and timely deliveries. You will perform in-home and remote needs assessments, connect clients with resources, and assist in removing barriers to access while maintaining data