CLIENT SERVICES SPECIALIST ON CALL

Meals On Wheels People, Inc.; Portland, Northern (OR, KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Four-day workweek

Pet insurance

Wellness program

Professional development

Employee Assistance Program

Mileage reimbursement

Job summary

Meals on Wheels People, Inc. is seeking an on-call Client Services Specialist in Portland, OR.

You will conduct eligibility assessments for home-delivered clients across Multnomah, Washington, and Clark Counties and act as a liaison between contract partners, participants, and staff to ensure accurate service authorizations and timely deliveries. You will perform in-home and remote needs assessments, connect clients with resources, and assist in removing barriers to access while maintaining data

Qualifications

• Associate degree or equivalent in Gerontology, Counseling, Human Services, or Communication.
• Knowledge of senior services and resources preferred.
• Bilingual candidates may qualify for a bilingual pay differential.

Responsibilities

• Serve as a liaison between referring partners, clients, and staff.
• Provide direct one‑on‑one and phone screening with clients.
• Notify appropriate parties of new starts and changes promptly.
• Communicate with case managers, clients, and staff regarding authorizations and potential service disruptions.
• Provide guidance and support regarding meals served to staff, clients, and referring partners.
• Handle escalated client concerns in a constructive, professional manner.
• Ensure data integrity in the client data management system and update records as needed.
• Conduct annual home-delivered meal eligibility assessments and develop service plans.

Skills

MS Office

Time management

Communication

Bilingual pay differential

Education

Associate degree or equivalent

Tools

Client management systems

Job description

# CLIENT SERVICES SPECIALIST ON CALLCentral Office - PORTLAND, OR 97219## OverviewSalary Range$17.00 HourlyPosition TypeOn CallCategoryNonprofit - Social Services## DescriptionMeals on Wheels People is an organization founded in and by the community! Over the past 50 years, our non-profit has helped thousands of older adults in the Portland Metro area keep their independence through weekly meal delivery and social connections. Our culture reflects our five values: integrity, commitment, respect, inclusion, creativity, and TEAMWORK. With over 20 meal delivery centers throughout Multnomah, Washington, and Clark counties, our staff and thousands of volunteers ensure that no adult over 60 goes hungry or experiences social isolation.Make a meaningful impact while working in a supportive and collaborative environment that values your well-being. Enjoy the benefits of a four-day workweek, ample quality time off, pet insurance, a wellness program, professional development opportunities, an Employee Assistance Program, and mileage reimbursement.Meals on Wheels People is seeking a Client Services Specialist that is on-call who will conducts eligibility assessments for home-delivered clients in Multnomah, Washington, and Clark Counties. They will serve as liaison between contract partners, participants, and staff to ensure accurate authorization and delivery of services. They will also provide in-home and remote needs assessments and resource connections to homebound clients. **Principal Duties and Responsibilities** (Essential Functions)* Serve as a liaison between referring partners, contract partners, clients, and staff* Provides direct one-on-one and phone screening with clients* Notify appropriate parties of new starts and changes promptly* Communicates with case managers, clients, and staff regarding the status of authorizations and potential disruptions of services* Provides guidance and support regarding meals served to both Meals on Wheels People staff, clients, and referring partners* Handles escalated client concerns and comments in a constructive, professional, and helpful manner* Ensures integrity of data in client data management system; updates client information as needed, and corrects inaccurate information as necessary* Conduct home-delivered meal eligibility assessments annually in accordance with the Meals on Wheels People Operating Procedures.* Assess clients met and unmet needs, existing support, and resources to develop an individual service plan:* Provide information and referral to enable clients to access services on their own* Contact resources and make referrals if the client is unable to access services on the client's behalf* Assist in reducing barriers to service* Other duties as assigned## Qualifications**Education & Knowledge*** Associate Degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication* Knowledge of senior services and resources preferred**Skills, Abilities & Experience*** Bilingual candidates speaking a second language in Spanish, Russian, Chinese, Korean, Vietnamese or other highly used language may qualify for an additional $1.00 per hour bilingual pay differential.* Proficient in computer applications and MS Office* Ability to manage time effectively* Ability to be flexible as new tasks arise* Ability to quickly learn new computer programs; experience with client management systems a plus + Good recordkeeping and organizational skills + Ability to communication with diverse populations*Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.***Working Conditions/Physical Demands*** Fast paced, with significant people interaction* Dexterity of hands and fingers to operate a computer keyboard, mouse, 10 key and phone* Sitting for extended periods of time* Ability to climb stairs to complete client visits* Minimal reaching, bending and stooping* Valid driver's license, auto insurance and personal transportation required* Frequent Travel throughout Multnomah, Washington and Clark Counties required when COVID-19 restrictions are lifted.* Candidate must successfully pass the Meals on Wheels People pre-employment drug & alcohol test and criminal background check*All applications must be completely fully (including references) in order to be reviewed by staff members.*