On-Call Case Manager - 23rd Ave

TERRO; Phoenix (AZ); On-site; USD 40,000 - 56,000; Part time

Benefits offered by this job

Bilingual pay differential

PTO 3 weeks in first year

10 paid holidays annually

Health, dental and vision insurance

401(k) plan with company match

Employee assistance program (EAP)

Job summary

Terros Health is seeking an on-call Case Manager in Phoenix, AZ to join an interdisciplinary clinical team. You will support individuals with SMI or general mental health diagnoses under Court Ordered Treatment at Priest Drive Recovery Health Center.

The role offers on-call employment, training, and opportunities to grow within a mission-driven health care organization. Bilingual Spanish is a plus, with additional language differential pay available.

Qualifications

• GED/HS diploma with 1.5 years behavioral health experience or an associate degree in medical/behavioral.
• An associates degree in the field of medical or behavioral health.
• Bachelor's degree (not in behavioral health) with 1 year behavioral health experience, or a bachelor's in behavioral field.
• Bachelor's degree in behavioral health.
• Master's degree or higher in behavioral health.

Responsibilities

• Assist clients with identifying treatment and recovery goals and provide supportive services.
• Complete assessments, crisis plans and individualized service plans.
• Collaborate with the clinical team to coordinate care with member, family, providers, and community resources.
• Conduct outreach and follow-up for crisis interactions, missed appointments, and hospital discharges.
• Perform all case management functions including assessments and service planning.
• Pursue best practice outcomes for clients, including housing and community tenure.

Skills

Typing speed 25 wpm

Interpersonal skills

Communication skills

Education

GED/HS diploma with 1.5 years experience

Associate degree (medical/behavioral)

Bachelor's degree (non-behavioral) + 1 year behavioral health experience

Bachelor's degree in behavioral health

Master's or higher in behavioral health

Tools

Microsoft Word

Excel

Outlook

Electronic Medical Record (NextGen preferred)

Job description

Job Details

Job Location: 23rd Avenue - Phoenix, AZ 85021
Position Type: On-Call
Education Level: High School Diploma/GED
Travel Percentage: Up to 50%
Job Shift: Day Shift
Job Category: Behavioral Health/Social Work
We are a mission-driven, service-orientated industry leader looking for an on-call Case Manager to join our team of caring professionals in Phoenix, AZ.

About Terros Health

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

Role Overview

Seeking a Case Manager to join our interdisciplinary clinical team working with individuals diagnosed with a Serious Mental Illness (SMI) or General Mental Health diagnosis under Court Ordered Treatment at our Priest Drive Recovery Health Center.

Compensation

NEW Competitive Compensation

• On-call Employed
• Location: 23rd Ave & Dunlap
• Bilingual in Spanish is a plus (Additional Language Differential Pay Available)
• No experience required with a bachelors degree in behavioral health - we will train you
• New grads welcome

Duties

• Assists clients with identifying treatment and recovery goals and provides supportive services to help clients reach their goals
• Completes assessments, crisis plans and individualized service plans
• Works collaboratively with the clinical team to engage, educate, communicate and coordinate care with member, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented
• Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.
• Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty evaluations
• Pursues best practice outcomes for person with mental illness including continuing education, employment, independent housing and community tenure

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) - 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications / Education & Experience

• GED/High school diploma with a minimum of 1.5 years of behavioral health experience, or,
• An associates degree in the field of medical or behavioral, or
• A bachelor's degree (not in the field of behavioral health) and 1 year of behavioral health experience, or
• A bachelor's degree in the field of behavioral, or
• A master's degree or higher in the field of behavioral health
• Computer Skills: Microsoft Word, Excel, Outlook, electronic medical record, NextGen preferred
• Minimum typing speed of 25 wpm
• Must have valid Arizona driver's license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health's driving policy
• Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members
• Good communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions
• Basic understanding of the DSM-V preferred
• Certified Case Manager strongly preferred
• Must pass background check, TB test and other pre-employment screening

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.