On-Call Banquet Staff (Tipped)

OTH Hotels Resorts; Parsippany-Troy Hills (NJ); On-site; USD 21,000 - 32,000; Full time

Job summary

OTH Hotels Resorts is seeking a Banquet Staff member to provide high-quality food and beverage service during banquet events at the property. You will assist with setup, deliver attentive service, and handle post-event breakdown while maintaining event presentation and standards.

This fast-paced role requires strong attention to detail, adaptability, and a commitment to exceptional guest service across breakfast, lunch, and dinner functions.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of food and beverage experience; banquet or event service preferred.
• Excellent customer service and interpersonal skills; pleasant, professional demeanor.

Responsibilities

• Set up banquet rooms per event orders and service standards.
• Serve food and beverages using plated, buffet, or passed service.
• Carry trays and deliver items while maintaining presentation standards.
• Adapt service style based on meal period (continental breakfast, lunch, dinner).
• Provide friendly, attentive, and professional guest service throughout events.
• Clear tables, remove linens, and reset spaces during service.
• Communicate effectively with banquet captain, team members, and kitchen staff; attend pre-shift meetings.
• Follow safety, sanitation, and company policies; maintain clean work areas.

Skills

Customer service

Interpersonal skills

Team oriented

Professional demeanor

Guest-focused

Education

High school diploma or equivalent

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

• Job Title: Banquet Staff
• Location: Property-based
• Department: Banquet
• Property, if applicable: N/A
• FLSA: Non-Exempt
• Direct Supervisor: Banquet Captain

Job Overview

Banquet Staff is responsible for providing high-quality food and beverage service during banquet events, including breakfast, lunch, and dinner functions. This role supports the full event lifecycle by assisting with setup, delivering attentive service, and completing post-event breakdown. The Banquet Server ensures guests receive prompt, courteous service while maintaining event standards and presentation.

This position operates in a fast-paced banquet environment requiring continuous movement, multitasking, and guest interaction. Work is performed both indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and active service conditions. Success in this role requires strong attention to detail, adaptability, and a commitment to exceptional guest service.

Job Responsibilities

Event Setup & Preparation

• Set up banquet rooms and function spaces according to event orders and service standards
• Drape tables, set silverware, fold napkins, and arrange centerpieces
• Prepare service stations and ensure readiness for meal service
• Assist in preparing beverages and service materials prior to events

Food & Beverage Service

• Pick up food from kitchen or back hall and transport safely to event space
• Serve food and beverages using appropriate service style (plated, buffet, or passed service)
• Carry trays and deliver items efficiently while maintaining presentation standards
• Adapt service style based on meal period, including continental breakfast, lunch service, or formal dinner

Guest Service & Experience

• Provide friendly, attentive, and professional service throughout events
• Maintain awareness of guest needs and respond promptly to requests
• Ensure tables are properly maintained, cleared, and reset during service
• Maintain energy, focus, and professionalism throughout events of varying duration

Event Breakdown & Cleanup

• Clear tables, remove dirty linens, and collect centerpieces after events
• Break down banquet rooms and restore spaces to original condition
• Clean and organize back halls and storage areas
• Assist with vacuuming and maintaining cleanliness of event spaces

Team Support & Communication

• Communicate effectively with banquet captain, team members, and kitchen staff
• Maintain open communication regarding service needs and event progress
• Support team members to ensure smooth and efficient event execution
• Attend pre-shift meetings and follow event instructions carefully

Safety, Cleanliness & Compliance

• Follow all safety, sanitation, and company policies
• Maintain clean and organized work areas throughout events
• Properly handle equipment, dishware, and cleaning materials
• Ensure compliance with operational and service standards

Job Requirements

Education

High school diploma or equivalent required.

Experience

Minimum 2 years of food and beverage experience required; banquet or event service experience preferred.

Skills and Abilities

• Excellent customer service and interpersonal skills
• Pleasant, professional, and team-oriented demeanor