Banquet Captain

The Crescent Hotels Group; Newark (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

The Crescent Hotels Group is seeking a Banquet Captain in Newark, New Jersey to oversee banquet functions including staff leadership, event execution, and client management. The successful candidate will ensure high-quality food and beverage service, communicate effectively with clients and staff, and maintain safety and cleanliness. Relevant experience and leadership skills are required. Join us to deliver exceptional experiences for our guests.

Qualifications

• Experience in hotel banquet food and beverage service.
• Strong leadership and coaching skills.
• Excellent customer service and communication abilities.
• Ability to read and understand Banquet Event Orders.
• Knowledge of food and beverage service standards, etiquette, and basic preparations.
• Ability to stand and walk for extended periods in a fast-paced environment.
• Relevant certifications, such as Food Handler and Alcohol Service, are often required.

Responsibilities

• Supervise banquet staff during events, ensuring efficient and high-quality service.
• Lead the planning, organization, and execution of various events.
• Ensure table settings and service meet BEO and company standards.
• Act as a liaison, greeting clients and guests and responding to requests.
• Review and interpret Banquet Event Orders for accuracy.
• Coordinate staff on set-ups, service, and break-down schedules.
• Process banquet checks accurately for client payments.
• Maintain cleanliness and organization in all banquet areas.

Skills

Hotel banquet food and beverage service experience

Leadership and coaching skills

Customer service

Communication skills

Understanding of Banquet Event Orders

Knowledge of food and beverage service standards

Ability to work in fast-paced environment

Relevant certifications (Food Handler, Alcohol Service)

Job description

Description

The Banquet Captain oversees banquet functions by leading staff, ensuring smooth event execution, managing client needs, and supervising food and beverage service and setup/breakdown. Key responsibilities include reviewing Banquet Event Orders (BEOs), coordinating staff and set-ups, ensuring guest satisfaction, processing payments, and maintaining a safe, clean environment to deliver high-quality guest experiences.

Responsibilities

Event Leadership & Execution

Supervise banquet staff during events, ensuring efficient and high-quality food and beverage service.

Lead the planning, organization, and execution of various events like receptions, luncheons, and galas.

Ensure table settings, room setups, and service stations meet BEO and company standards.

Client & Guest Interaction

Act as a liaison, greeting clients and guests and promptly responding to their requests.

Communicate BEO changes to the catering office and other affected departments.

Ensure guest satisfaction by monitoring meal service and addressing any concerns.

Staff & Operations Management

Review and interpret Banquet Event Orders (BEOs) to ensure accuracy and proper event flow.

Coordinate with banquet staff on set-ups, service, and break-down schedules.

Verify and adjust staffing levels for upcoming functions.

Provide coaching and counseling to staff, and administer disciplinary action when necessary.

Financial & Administrative Duties

Process banquet checks accurately for client payments.

Recap daily banquet checks and submit them to Night Audit.

Safety & Cleanliness

Maintain cleanliness and organization in all banquet areas and public spaces.

Oversee the safe set-up and break-down of functions to prevent accidents.

Report any unsafe conditions and adhere to all safety procedures.

Required Skills & Experience

Experience in hotel banquet food and beverage service.

Strong leadership and coaching skills.

Excellent customer service and communication abilities.

Ability to read and understand Banquet Event Orders.

Knowledge of food and beverage service standards, etiquette, and basic preparations.

Ability to stand and walk for extended periods in a fast-paced environment.

Relevant certifications, such as Food Handler and Alcohol Service, are often required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts