Banquet Houseperson

OTH Hotels Resorts; Pittsburgh (Allegheny County); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

OTH Hotels Resorts is seeking a Banquet Houseperson to set up and break down banquet and meeting spaces for events, ensuring pristine room conditions and timely execution.

The role requires physical activity, strong organization, teamwork, and proactive event support to deliver exceptional guest experiences in a fast-paced environment.

Qualifications

• Strong organizational and multitasking skills.
• Ability to work efficiently under pressure in a fast-paced environment.
• Good judgment and problem-solving skills in guest service situations.
• Strong attention to detail in room setup and cleanliness standards.
• Ability to anticipate needs and proactively prepare event spaces.
• Effective communication and teamwork skills.
• Ability to maintain cleanliness and organization at all times.
• Strong reliability and work ethic.

Responsabilités

• Set up banquet rooms and meeting spaces according to event orders and specifications.
• Arrange tables, chairs, linens, and equipment for events.
• Break down rooms and restore spaces following event completion.
• Ensure proper placement of centerpieces, table settings, and décor elements.
• Drape tables, set silverware, fold napkins, and prepare meeting spaces as required.
• Ensure all equipment is in proper working condition and report any defects.
• Maintain cleanliness and organization of banquet, meeting, and conference areas.
• Follow established cleaning schedules for all event spaces.
• Provide courteous and professional assistance to guests during events.
• Replenish beverages, including water service, and maintain stocked meeting rooms.
• Respond promptly to guest requests and assist with minor service needs.
• Exercise good judgment in handling guest concerns and elevate when necessary.
• Anticipate equipment and supply needs based on event orders.
• Ensure meeting rooms are stocked with clean glassware and necessary supplies.
• Assist in organizing and maintaining storerooms and back-of-house areas.
• Clean and organize back halls and storage areas after event.
• Comply with all hotel safety, fire, and health regulations.
• Maintain clean and hazard-free workspaces throughout events.
• Properly handle cleaning chemicals and equipment.
• Support adherence to company policies and operational standards.
• Attend pre-shift meetings and remain informed of event requirements.
• Communicate effectively with banquet team and management.
• Support other food and beverage roles as needed to ensure successful event execution.

Connaissances

Organizational skills

Multitasking

Working under pressure

Problem solving

Attention to detail

Anticipate needs

Communication

Teamwork

Reliability

Formation

High school diploma or equivalent

Description du poste

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

Job Overview

The Banquet Houseperson is responsible for the setup, maintenance, and breakdown of banquet and meeting spaces to ensure successful event execution. This role prepares event areas according to specifications, maintains cleanliness and organization throughout functions, and provides support to banquet staff and guests as needed. The Banquet Houseperson plays a critical role in ensuring all equipment, room arrangements, and service areas are properly prepared and maintained.

This position operates in a fast-paced event environment requiring physical activity, attention to detail, and responsiveness to changing event needs. Work is performed both indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and cleaning chemicals. Success in this role requires strong organizational skills, teamwork, and a proactive approach to event support.

Job Responsibilities

Event Setup & Breakdown

• Set up banquet rooms and meeting spaces according to event orders and specifications
• Arrange tables, chairs, linens, and equipment for events
• Break down rooms and restore spaces following event completion
• Ensure proper placement of centerpieces, table settings, and décor elements

Room Preparation & Maintenance

• Drape tables, set silverware, fold napkins, and prepare meeting spaces as required
• Ensure all equipment is in proper working condition and report any defects
• Maintain cleanliness and organization of banquet, meeting, and conference areas
• Follow established cleaning schedules for all event spaces

Guest Support & Service Assistance

• Provide courteous and professional assistance to guests during events
• Replenish beverages, including water service, and maintain stocked meeting rooms
• Respond promptly to guest requests and assist with minor service needs
• Exercise good judgment in handling guest concerns and elevate when necessary

Inventory & Equipment Coordination

• Anticipate equipment and supply needs based on event orders
• Ensure meeting rooms are stocked with clean glassware and necessary supplies
• Assist in organizing and maintaining storerooms and back-of-house areas
• Clean and organize back halls and storage areas after event

Safety, Cleanliness & Compliance

• Comply with all hotel safety, fire, and health regulations
• Maintain clean and hazard-free workspaces throughout events
• Properly handle cleaning chemicals and equipment
• Support adherence to company policies and operational standards

Team Support & Communication

• Attend pre-shift meetings and remain informed of event requirements
• Communicate effectively with banquet team and management
• Support other food and beverage roles as needed to ensure successful event execution

Job Requirements

Education: High school diploma or equivalent required.

Experience: Prior experience in banquet setup, hospitality, or a related field preferred.

Skills and Abilities:

• Strong organizational and multitasking skills
• Ability to work efficiently under pressure in a fast-paced environment
• Good judgment and problem-solving skills in guest service situations
• Strong attention to detail in room setup and cleanliness standards
• Ability to anticipate needs and proactively prepare event spaces
• Effective communication and teamwork skills
• Ability to maintain cleanliness and organization at all times
• Strong reliability and work ethic

Certifications: None required.

Travel required: No regular travel required.

Physical requirements:

• Constant standing; frequent walking, pushing/pulling, and manual dexterity
• Occasional sitting, bending, and balancing
• Frequent lifting/carrying up to 70 lbs.
• Ability to work continuously during event setup and service periods
• Ability to navigate indoor and outdoor event spaces, including uneven surfaces

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.

*The compensation range for this position is included in this posting and represents the range the Company reasonably and in good faith expects to pay for the position at the time of posting. Actual compensation offered will be based on a variety of factors, including, but not limited to, relevant experience, skills, qualifications, education, certifications, geographic location, internal equity, market conditions, and business needs. In addition to base pay, eligible team members may have the opportunity to earn other forms of compensation, such as overtime pay, gratuities, service charges, shift differentials, commissions, bonuses, incentives, or other compensation programs, where applicable and permitted by law.

*The Company offers a comprehensive benefits package to eligible team members. Available benefits may include medical, dental, and vision insurance; a 401(k) retirement savings plan with employer matching contributions; paid sick leave and other legally required leave benefits; paid holidays; paid time off; life and disability insurance; an employee assistance program; hotel discounts; team member meal programs where offered; and other benefits and perks as determined by the Company. Benefit programs, eligibility requirements, coverage levels, waiting periods, employer contributions, and available offerings may vary based on position, work location, employment status, collective bargaining agreements, plan documents, and applicable federal, state, and local laws. The Company reserves the right to modify, amend, suspend, or terminate its benefit plans and programs at any time, subject to applicable law.