On-Call Banquet Server

Santa Monica Proper; Santa Monica (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

Santa Monica Proper is seeking a dedicated individual for their Food and Beverage Service role. Responsibilities include serving guests, ensuring timely service, and maintaining cleanliness. Ideal candidates will possess strong customer service skills and have experience in a banquet or restaurant setting.

Qualifications include a high school diploma and relevant certifications. The position may require working evenings and weekends. Join a team committed to providing exceptional experiences!

Responsibilities

• Serve food and beverages to guests professionally and courteously.
• Ensure all guests receive timely service and maintain clean service areas.
• Provide excellent customer service by addressing guest inquiries and needs.
• Set up and break down event spaces according to specifications.
• Adhere to health and safety regulations regarding food and beverage service.

Skills

Strong customer service skills

Ability to follow instructions

Attention to detail

Ability to remain calm under pressure

Education

High school diploma or equivalent

Food Handler certification

Alcohol service certification

Job description

Essential Job Duties and Responsibilities

• Food & Beverage Service:
• Serve food and beverages to guests in a professional and courteous manner, following banquet event orders and specifications.
• Ensure that all guests receive their food and drinks ina timely, efficient, and friendly manner, keeping service areas clean and organized.
• Maintain the flow of service during events, ensuring that courses are delivered according to the event schedule and guests' needs are met promptly.
• Guest Interaction & Satisfaction:
• Provide excellent customer service by addressing guest inquiries, offering recommendations, and ensuring a positive experience throughout the event.
• Attend to guest needs promptly, ensuring that their requests are met with courtesy and professionalism.
• Handle guest complaints or concerns swiftly and professionally, ensuring that issues are resolved to the guest’s satisfaction.
• Event Setup & Breakdown:
• Set up tables, chairs, linens, glassware, silverware, and other banquet items according to event specifications.
• Assistin the arrangement and preparation of food and beverage stations, ensuring everything is set up and ready before the event begins.
• Break down tables and service areas after the event, cleaning up and returning items to the appropriate storage areas.
• Work closely with the banquet captain and other team members to ensure smooth and efficient service throughout the event.
• Assist in maintaining a clean and organized work area, including the kitchen, service stations, and dining areas.
• Communicate effectively with fellow servers, kitchen staff, and event managers to ensure that all guest needs are met promptly and correctly.
• Health & Safety Compliance:
• Adhere to all health and safety regulations, including proper handling and service of food and beverages.
• Follow all hotel policies and local regulations regarding alcohol service, including checking IDs and ensuring responsible service.
• Ensure cleanliness and sanitation standards are met throughout the event, maintaining a safe and hygienic environment.

Education and/or Experience

• High school diploma or equivalent required.
• Previous banquet or restaurant serving experience preferred, but not required.
• Food Handler certification or similar required (if applicable).
• Alcohol service certification (e.g., TIPS) may be required based on local regulations.

Skills/Specialized Knowledge

• Strong customer service skills with the ability to interact with guests in a professional and friendly manner.
• Ability to follow instructions and work well within a team environment.
• Attention to detail, especially with food and beverage orders and presentation.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.

Physical Demands

• Ability to stand for extended periods of time and work in a fast-paced, physically demanding environment.
• Ability to lift up to 25 pounds and carry trays of food and beverages.
• Ability to work evenings, weekends, and holidays as required.

Qualifications

Licenses & Certifications

Required

Proper Hospitality is anequal-opportunityemployer. Weprovideemployment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal historiesin accordance with local Fair Chance Hiring Ordinances.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.