Banquet Server (On-Call)

Marriott Madison South; Madison (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Marriott Madison South is seeking a Banquet Server to set up banquet/meeting rooms and serve food and beverages at meetings, banquets, and catering events. You will ensure guest satisfaction through courteous service, table management, and timely assistance with questions and requests.

Responsibilities include assisting with event setup and teardown, greeting guests, circulating trays, and maintaining cleanliness of banquet areas.

Qualifications

• Courteous and attentive to guests.
• Able to stand for long periods and lift up to 50 pounds.
• Flexibility to work early mornings, late nights, weekends, and holidays.
• Alcohol Server Permit is required to serve alcohol at events.

Responsibilities

• Assist with all event set-up prior to event start time, including dressing and setting tables.
• Greet guests as they enter the event and help them find their seats if necessary.
• Serve food and beverages with accuracy and politeness, and respond to guest needs.
• Clear dishes and assist with post-event cleanup and turnover of banquet spaces.
• Coordinate with kitchen and bar for special instructions and guest requests.

Skills

Guest service

Teamwork

Multitasking

Flexible hours

Alcohol Server Permit

Job description

Description

Job Summary

Banquet Server is responsible for r setting up banquet/meeting room with specified, appropriate items. serving food and beverages to guests at meeting, banquet, and/or catering events. Responsibilities include but are not limited to serving food and beverage with accuracy and politeness, guest service, clearing dishes, cleaning of all banquet areas, keeping count of guests, and post-event clean up.

Duties/Responsibilities

• Assist with all event set-up prior to event start time as needed, such as dressing and setting tables, checking for cleanliness of chairs, carpet, linens, and all items on tables.
• Assist with event closing, including setting up and packing away tables, tablecloths, decorations and place settings, and buffets.
• Greet guests as they enter the event and help them to find their seats if necessary.
• See to the comfort of guests through answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages.
• Set up chafing pans for buffet or serves plated meals from tray.
• Return to table periodically to make sure all needs are met.
• Circulate the room with trays of appetizers and beverages.
• Conduct table touches and table bussing throughout event as necessary.
• Remove dirty dishes and linen as needed.
• Empty, clean and refill items as your side work duties describe.
• Direct guests to necessary services and features.
• Support other staff to ensure guest satisfaction.
• Adhere to safety and quality regulations.
• Dress in appropriate event staff uniform at all times, while also maintaining professional appearance.
• Certified in Serving Alcohol with Care training and has a valid TABC card.
• Knowledge of fire alarm system and evacuation procedures.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Quickly respond to all guest requests.

Required Skills/Abilities

• Courteous and attentive to guests.
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavyweights.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work as part of a team and follow instructions.
• Flexibility to work shifts, including early mornings, late nights, weekends, and holidays.
• Ability to function well in a high-paced and at times stressful environment.
• Alcohol Server Permit is required to serve alcohol at event functions with alcoholic beverages present.

Physical Requirements

• Must be able to stand/walk on feet for up to 8 hours.
• Must be able to handle heat and stress.
• Must be able to bend, reach, kneel, push and stretch.
• Must be able to lift at least 50 pounds.
• Must be comfortable using a step stool or ladder.
• Must have clear vision for close cleaning and writing tasks.
• Must have clear vision for distances up to 25 feet.
• Must have good finger dexterity for prep work and writing.
• Must be able to use/lift arms for up to 8 hours.
• Must be able to carry food trays.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.