On-Call AV Technician: Elevate Your Events

Compass Group USA; McLean (VA); On-site; USD 33,062 - 55,104; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

Eurest, a division of Compass Group USA, is hiring an on-call Audio Visual Technician in McLean, VA to ensure all AV requirements for client events are met and to interface various AV, communication, and presentation technologies. The role emphasizes customer service and timely responses to inquiries about space or service needs.

The ideal candidate has at least one year of AV/event support experience, strong computer skills, and excellent written and verbal communication abilities.

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary.
• Provides problem escalation support and issue resolution; follows up on service challenges and works with the manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
• Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
• Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
• Educates the staff and customers on the basics of all AV equipment in the facility.
• Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicates with co-workers and service partners to ensure updated information is shared.
• Assists with conference room set-ups, break downs and any other areas where assistance is needed.
• Keeps the A/V storerooms organized and well managed.
• Performs other duties as assigned.

Skills

AV support

Event setup

Customer service

Proficient computer skills

Verbal communication

Written communication

Job description

Eurest, a division of Compass Group USA, is hiring an on-call Audio Visual Technician in McLean, VA to ensure all AV requirements for client events are met and to interface various AV, communication, and presentation technologies. The role emphasizes customer service and timely responses to inquiries about space or service needs.

The ideal candidate has at least one year of AV/event support experience, strong computer skills, and excellent written and verbal communication abilities.