AUDIO VISUAL TECHNICIAN (ON CALL)

Eurest USA; McLean (VA); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Voluntary Benefits

Job summary

Eurest USA is hiring an on-call Audio Visual Technician to support events at FIRSTWAVE ON-CALL – 1600 Capital One Drive, McLean, VA 22102. The shift is based on needs with pay ranging from $30.00 to $40.00 per hour. Internal employee referral bonus available. Applications are accepted on an ongoing basis.

Ensures AV needs are met, interfaces with clients, and maintains positive relationships while delivering timely responses for space or service requests.

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary.
• Provides problem escalation support and issue resolution and follows up on service challenges with the manager.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio‑visual support as provided by the AV Manager and Director of Technology and Operations.
• Maintains room equipment inventory and reports maintenance activities.

Skills

AV Support

Customer Service

Technical Troubleshooting

Tools

Office Equipment

Projectors

Job description

Position

We are hiring immediately for an on‑call Audio Visual Technician. Location: FIRSTWAVE ON‑CALL – 1600 Capital One Drive, Mclean, VA 22102. Note: online applications accepted only. Shift will be based on needs. Pay Range: $30.00 to $40.00 per hour. Internal employee referral bonus available.

Job Summary

Ensures that all audio visual requirements requested by clients are met and can interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

Essential Duties and Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.
• Provides problem escalation support and issue resolution. Follows‑up on service challenges and works with the manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio‑visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
• Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
• Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
• Educates the staff and customers on the basics of all AV equipment in the facility.
• Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicates with co‑workers and service partners to ensure updated information is shared.
• Assists with conference room set‑ups, break‑downs and any other areas where assistance is needed.
• Keeps the A/V storerooms organized and well managed.
• Performs other duties as assigned.

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Benefits

Full‑time and part‑time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full‑time positions also offer the following additional benefits:

• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Background Screening

Certain positions may require Florida Level 2 background screening.

Equal Opportunity Employer

Compass Group is an equal‑opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Eurest maintains a drug‑free workplace.

Req ID: 1548032