Event AV Tech & On-Site Support

Eurest USA; Richardson (TX); On-site; USD 34,440 - 55,104; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

Compass Group is seeking an Audio Visual Technician to ensure all AV requirements for client events are met and to interface various AV, communication, and presentation technologies on site at Richardson, TX. The role focuses on delivering prompt service, supporting meetings, and maintaining strong customer relationships.

Responsibilities include responding to requests from reservations, providing equipment and assistance, escalating issues, performing routine maintenance, and training staff and

Qualifications

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Responsibilities

• Reviews customer and meeting planner requests from the reservation system and provides equipment or assistance at the time and place necessary.
• Provides problem escalation support and issue resolution. Follows up on service challenges and works with the manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio‑visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
• Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.

Skills

Audio Visual Support

Job description

Compass Group is seeking an Audio Visual Technician to ensure all AV requirements for client events are met and to interface various AV, communication, and presentation technologies on site at Richardson, TX. The role focuses on delivering prompt service, supporting meetings, and maintaining strong customer relationships.

Responsibilities include responding to requests from reservations, providing equipment and assistance, escalating issues, performing routine maintenance, and training staff and