On-Call Appointment & Service Scheduler

Visa Hunt; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

EE&A is seeking an On-Call Appointment Clerk to support its growing customer base in Ohio. The role involves handling inbound calls and emails, making outbound calls to customers, and creating service tickets to schedule appointments. You will review customer account information and maintain a high level of service.

A family-oriented work environment is emphasized, with a focus on accuracy, empathy, and efficient multi-tasking. EEO guidelines apply to all applicants.

Qualifications

• Strong English verbal and written communication skills.
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize and prioritize customers' needs
• Must be able to multi-task
• Solid sales acumen
• Minimum typing skills of 30 words per minute
• Personal accountability is a necessity
• Contact Center background preferred
• Bilingual (Spanish) is a plus.

Responsibilities

• Answer inbound phone calls and respond to email inquiries
• Perform outbound calls with existing customers
• Create service tickets and schedule appointments accurately
• Review customer account information.

Job description

EE&A is seeking an On-Call Appointment Clerk to support its growing customer base in Ohio. The role involves handling inbound calls and emails, making outbound calls to customers, and creating service tickets to schedule appointments. You will review customer account information and maintain a high level of service.

A family-oriented work environment is emphasized, with a focus on accuracy, empathy, and efficient multi-tasking. EEO guidelines apply to all applicants.