Customer Service & Scheduling Specialist (Evening Shift)

AWP Safety; North Canton (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance options

401(k) with company match

Paid Time Off

Paid Holidays

Career growth opportunities

Equal Opportunity Employer

Job summary

AWP Safety in North Canton, OH, is seeking a Customer Service Representative to deliver excellence in service and assist customers with scheduling. The role involves high-volume calls and data entry, collaboration across teams, and supporting various office functions.

The position emphasizes accuracy, strong communication, and a proactive, customer-focused mindset. Hours include an afternoon shift; AWP offers comprehensive benefits and ES0E compliance.

Qualifications

• High school diploma or GED required.
• Call center/customer service experience preferred.
• AR/Billing experience preferred.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Intense focus on accuracy and attention to detail; organized.
• Problem-solving skills.
• Critical thinking skills.
• Excellent organizational skills.
• Outgoing & assertive personality – not afraid to approach individuals.
• Proficiency with Microsoft Office Suite Products (Excel, Word).
• Experience with Microsoft Great Plains and Salesforce software preferred.
• Hours of operation are 24/7 365 days a year; includes 2:00-10:00PM EST shift on weekdays.

Responsibilities

• Process high volumes of calls/emails to Support our customers.
• Enter high volumes of data into the various systems timely and accurately.
• Provide excellent customer service and provide customers with a positive experience.
• Act as a resource for other functions within AWP.
• Answer phones and respond to inquiries using a professional and courteous demeanor.
• Provide general office support and peer training as requested.
• Comply with all AWP policies, procedures, and safety requirements.
• Perform other duties and special projects as assigned.

Skills

Customer service

Data entry

Phone support

Microsoft Excel

Microsoft Word

Salesforce

Education

High school diploma or GED

Tools

Microsoft Great Plains

Salesforce

Job description

AWP Safety in North Canton, OH, is seeking a Customer Service Representative to deliver excellence in service and assist customers with scheduling. The role involves high-volume calls and data entry, collaboration across teams, and supporting various office functions.

The position emphasizes accuracy, strong communication, and a proactive, customer-focused mindset. Hours include an afternoon shift; AWP offers comprehensive benefits and ES0E compliance.