On-Call Appointment Clerk

Visa Hunt; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

EE&A is seeking an On-Call Appointment Clerk to support its growing customer base in Ohio. The role involves handling inbound calls and emails, making outbound calls to customers, and creating service tickets to schedule appointments. You will review customer account information and maintain a high level of service.

A family-oriented work environment is emphasized, with a focus on accuracy, empathy, and efficient multi-tasking. EEO guidelines apply to all applicants.

Qualifications

• Strong English verbal and written communication skills.
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize and prioritize customers' needs
• Must be able to multi-task
• Solid sales acumen
• Minimum typing skills of 30 words per minute
• Personal accountability is a necessity
• Contact Center background preferred
• Bilingual (Spanish) is a plus.

Responsibilities

• Answer inbound phone calls and respond to email inquiries
• Perform outbound calls with existing customers
• Create service tickets and schedule appointments accurately
• Review customer account information.

Job description

We are looking for an additional On-Call Appointment Clerk to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you!

All your information will be kept confidential according to EEO guidelines.

Responsibilities

• Answer inbound phone calls and respond to email inquiries
• Perform outbound calls with existing customers
• Create service tickets and schedule appointments accurately
• Review customer account information.

• Strong English verbal and written communication skills
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize as well as prioritize customers' needs
• Must be able to multi-task
• Solid sales acumen
• Minimum typing skills of 30 words per minute
• Determination to succeed
• Personal accountability is a necessity
• Contact Center background preferred
• Bilingual (Spanish) is a plus.

EE&A is here to help provide emergency power generation products and services to customers in Ohio. Whether you need home standby generators, primary power for industrial use or generator sales and service, we build, integrate and warrant entire power generation packages: generator sets, controls, transfer switches, paralleling switchgear, fuel tanks, enclosures and controlling software.

EE&A offers power generation systems and generator repairs using the necessary supporting equipment to residential, commercial and industrial based clients. We stock direct replacement parts for all of the equipment we service and can ship them direct from our warehouse or one of our suppliers for even faster support.