On-Call 24/7 Security Ops Manager — Lead & Protect Sites

Northeast Security; Boston (MA); On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security is seeking a Security Operations Manager to oversee site staffing, schedules, and incident response. You will ensure compliant, efficient staffing, review reports, and maintain clear client communication.

Ideal candidates bring five years in account management, security supervision experience, and strong customer service skills. A neat appearance and reliable transportation are required, with 18+ and a clean background.

Qualifications

• Five years of account management experience.
• Security management experience preferred.
• Customer service experience preferred.
• Previous security supervisor experience or related field/education.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (written and verbal).
• Must be available to be on call 24/7 for emergencies or staffing issues.
• High School Diploma/GED Equivalent.
• Must pass ALL pre-employment background and drug screenings.
• Must be at least 18 years of age.

Responsibilities

• Assure that all work schedules for regular and special assignments are designed to provide the service effectively and efficiently.
• Answer calls from account managers and assist with filling shifts with floaters.
• Ensure that trained personnel staff all posts.
• Ensure staff comply with facility procedures and regulations.
• Review and approve reports and duty logs.
• Notify clients and management of serious incidents promptly.
• Maintain effective communications with all personnel.
• Counsel, advise, motivate, and discipline staff as needed.
• Develop and implement employee relations, development and retention programs.
• Keep personnel updated on procedure changes.

Skills

Account management

Security management

Customer service

Client management

Leadership

Security operations

Communication

Problem solving

Attention to detail

Ethical standards

Education

High School Diploma

Job description

Northeast Security is seeking a Security Operations Manager to oversee site staffing, schedules, and incident response. You will ensure compliant, efficient staffing, review reports, and maintain clear client communication.

Ideal candidates bring five years in account management, security supervision experience, and strong customer service skills. A neat appearance and reliable transportation are required, with 18+ and a clean background.