Shift operations manager Tue-Sat 2pm-10pm

Northeast Security; Boston (MA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security, Inc. is seeking a Shift Operations Manager for our Boston area accounts. The role oversees a team of on-site Shift Managers and requires on-call availability, including evenings, nights, weekends, and holidays as scheduled.

Salary range is $75K-$80K, based on experience. Qualifications include a minimum of three years as a Security Manager, valid driver’s license, and high school diploma or GED.

Qualifications

• Must have three years of Security Manager experience.
• Experience leading non-exempt Shift Managers.
• Strong English communication skills required.

Responsibilities

• Directly lead, manage, and evaluate the team of non-exempt Shift Managers.
• Provide high-level guidance to Shift Managers as they support on-site teams.
• Ensure Shift Managers coach on-site supervisors and operators.
• Establish performance standards and operational benchmarks for the Shift Manager program.
• Audit the Shift Manager team’s monitoring and reporting outside normal hours.
• Review Shift Manager intermediation between supervisors and client representatives.
• Oversee staffing and resource adjustments for daily operations.
• Ensure on-time client communications and incident reports at Level 2/3.

Skills

Security manager experience

Customer service

English communication

Education

High School Diploma/GED

Job description

Shift operations manager Tue-Sat 2pm-10pm(Sadie)

Boston, MA, MA, United States of America

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast security is seeking a Shift operations manager for one of our premiere Accounts in the area of Boston, MA

Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually

salary range is $75K - 80K

Salary range is based on experience

MUST have experience as a Security manager

Key Responsibilities

• Directly lead, manage, and evaluate the team of non-exempt Shift Managers.
• Provide high-level guidance to Shift Managers as they support functional teams
• Ensure Shift Managers are effectively coaching on-site supervisors and operators.
• Establish performance standards and operational benchmarks for the Shift Manager program.

Program Accountability & Standards

• Ensure the Shift Manager program successfully serves as a reliable extension of regional management.
• Hold Shift Managers accountable for maintaining client expectations for the Portfolio.
• Audit the Shift Manager team’s execution of regional monitoring, especially outside of normal business hours.
• Review the effectiveness of Shift Managers as intermediaries between on-site supervisors and client representatives.

Operations & Resource Escalation

• Oversee the macro-level staffing strategy managed daily by the Shift Managers.
• Act as the escalation point when Shift Managers need to interface regarding high-level resource adjustments.
• Ensure Shift Managers are making correct, real-time decisions on staff deployment and gap coverage.

Information & Protocol Quality Control

• Audit the emergency communication and BXPOC guidance provided by the Shift Managers.
• Ensure Shift Managers are maintaining accuracy and promptness in all client-facing notifications.
• Provide final oversight of the Level 2 and Level 3 incident reports reviewed by the Shift Managers.
• Verify that the Shift Manager team is correctly coordinating evidence of retention and supplemental risk reports.

Technical & Programmatic Oversight

• Oversee the tech failure responses, security vulnerability mitigations, and escalation paths managed by shift teams.
• Partner with regional project managers and security management to support long-term security program needs.
• Ensure the alarm abatement, equipment inspections, and statistical compiling assigned to Shift Managers are executed completely..

Security shift operations manager Requirements:

• Must have three years of Security Manager experience.
• Valid Driver's License of 3 years or more with a clean Driving Record.
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Must be available to cover various posts during the assigned shift

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan

This is a Full-Time position2nd Shift, Weekends, Various on call.