Omnichannel Customer Experience Leader

Michaels Stores; Town of Lancaster (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Job summary

The Michaels Companies Inc. in Lancaster, CA is seeking a dynamic front-end leader to deliver a customer centric shopping experience, oversee omnichannel processes, and uphold brand standards on the sales floor and during store operations.

As MOD, you will train the team, manage KPIs, handle cash and inventory tasks, and ensure safety programs. This role requires standing long hours, weekend shifts, and a positive, respectful attitude.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance and store standards.
• Ensure front end policies are followed; achieve KPIs and lead the team to meet targets.
• Plan and lead in-store events in line with Company programs.
• Lead omnichannel processes and associated store operations.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including RTV and ASN as needed.
• Assist with onboarding of new Team Members and training of staff.
• Serve as Manager on Duty (MOD) and promote a positive, respectful work environment.

Skills

Retail management experience

Job description

The Michaels Companies Inc. in Lancaster, CA is seeking a dynamic front-end leader to deliver a customer centric shopping experience, oversee omnichannel processes, and uphold brand standards on the sales floor and during store operations.

As MOD, you will train the team, manage KPIs, handle cash and inventory tasks, and ensure safety programs. This role requires standing long hours, weekend shifts, and a positive, respectful attitude.