Omnichannel Retail Fulfillment Associate

Michaels; Columbia (SC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. is seeking a store team member in Columbia, SC to assist customers, stock shelves, and operate the register with friendly service. The role covers in-store duties, rewards enrollment, and omni-channel support including BOPIS/SFS.

Candidates should be comfortable standing for long periods and lifting merchandise. Responsibilities include unloading trucks, maintaining stock, and ensuring a well-merchandised, in-stock store.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.

Skills

Customer service

Retail experience

Job description

The Michaels Companies Inc. is seeking a store team member in Columbia, SC to assist customers, stock shelves, and operate the register with friendly service. The role covers in-store duties, rewards enrollment, and omni-channel support including BOPIS/SFS.

Candidates should be comfortable standing for long periods and lifting merchandise. Responsibilities include unloading trucks, maintaining stock, and ensuring a well-merchandised, in-stock store.