Omnichannel Product Support Specialist

TaskUs; Texas; On-site; USD 21,000 - 22,000; Full time

Job summary

TaskUs is seeking a Product Support Agent to provide top-tier email, chat, and voice support for a leading business application. You will work with SMEs to resolve issues, perform root-cause analysis, and document solutions to help customers thrive.

The role emphasizes curiosity about how digital products work, excellent communication, and the ability to deliver seamless customer experiences across channels. Training is provided, and 24/7 coverage is required.

Qualifications

• 2+ years of experience in Call Center Customer Support across Chat, Email, and Voice channels.
• Schedule: Must have 24/7 availability (Hours of Operation run 24/7)
• 2+ years of experience in product or technical support roles.

Responsibilities

• Deliver Omnichannel Product Support: Provide timely, accurate, and professional support across live chat, email, and voice channels.
• Solve Product & Technical Puzzles: Efficiently answer user questions, perform root-cause analysis, and guide customers through platform solutions.
• Investigate & Resolve: Research complex application issues and communicate effective solutions clearly.
• Enhance Knowledge Base: Help write and update documentation for technical and process support resources.

Skills

Communication & Empathy

Product Curiosity

Omnichannel Etiquette

Microsoft Office Suite

Tools

Excel

Microsoft Office Suite

Job description

TaskUs is seeking a Product Support Agent to provide top-tier email, chat, and voice support for a leading business application. You will work with SMEs to resolve issues, perform root-cause analysis, and document solutions to help customers thrive.

The role emphasizes curiosity about how digital products work, excellent communication, and the ability to deliver seamless customer experiences across channels. Training is provided, and 24/7 coverage is required.