Enterprise Support Specialist (US, PST Hours)

Talent Systems, LLC; United States; Remote; USD 33,000 - 40,000; Full time

Job summary

Talent Systems, LLC is seeking an Enterprise Support Specialist to provide high-quality, thorough support to our enterprise clients. You will resolve product issues, guide clients through features, and coordinate with internal teams.

This role supports VIP clients in a fast-paced environment and requires strong communication, tech-savvy skills, and experience with cloud software, help desk tools, and CRMs like Zendesk or JIRA.

Qualifications

• Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner.
• Troubleshoot technical issues, report and escalate bugs
• Follow up with clients to confirm issue resolution and satisfaction
• Recommend best practices and guide clients through product features and workflows
• Work closely with teammates to ensure consistent support experiences
• Share product feedback or recurring issues with leads or operations team

Responsibilities

• Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner.
• Troubleshoot technical issues, report and escalate bugs
• Follow up with clients to confirm issue resolution and satisfaction
• Recommend best practices and guide clients through product features and workflows
• Work closely with teammates to ensure consistent support experiences
• Share product feedback or recurring issues with leads or operations team
• Build and maintain strong working relationships with enterprise clients
• Understand client goals and proactively identify ways to support their success
• Collaborate with Client Success and Business Development teams to ensure unified support
• Experience supporting VIP clients in a fast-paced support environment
• Strong written and verbal communication skills
• Tech-savvy and comfortable learning new software quickly
• Patient, empathetic, and able to stay calm under pressure
• Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)
• Ability to work independently, manage competing priorities, and multitask effectively
• Experience worked in a casting office or agency preferred

Skills

Customer support

Troubleshooting

Relationship management

VIP clients

Communication

Tech-savvy

Cloud software

Help desk tools

CRM

Tools

Zendesk

JIRA

Job description

Talent Systems, LLC is seeking an Enterprise Support Specialist to provide high-quality, thorough support to our enterprise clients. You will resolve product issues, guide clients through features, and coordinate with internal teams.

This role supports VIP clients in a fast-paced environment and requires strong communication, tech-savvy skills, and experience with cloud software, help desk tools, and CRMs like Zendesk or JIRA.