Omnichannel Operations Leader — Elevate CX

Macy's; San Diego (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Macy's is seeking a Manager, Omnichannel Operations to lead merchandise movement and fulfillment across At Your Service, Signing, and Merchandise Logistics. You will hire, coach, and develop staff while driving the Omni customer experience and revenue growth.

This role requires 3–5 years of retail management, strong leadership and communication skills, and the ability to work a flexible retail schedule. The position supports a dynamic, inclusive store environment and operational excellence

Qualifications

• High School diploma or equivalent required.
• 3–5 years of management experience in a retail environment.
• Ability to stand, lift, and move for extended periods as part of the role.
• Flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Lead and develop strategies to plan and execute workload on product movement logistics and fulfillment.
• Direct the receiving and processing of all merchandise receipts and maintain back-of-house standards.
• Elevate the customer experience by delivering on the Omni Customer Experience metrics.
• Lead front-of-house staff to support At Your Service, Curbside, returns and bill payments.

Skills

Leadership

Operational Excellence

Customer Experience Focus

Team Coordination

Relationship Building

People Management

Communication

Technical Skills

Team Player

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy's is seeking a Manager, Omnichannel Operations to lead merchandise movement and fulfillment across At Your Service, Signing, and Merchandise Logistics. You will hire, coach, and develop staff while driving the Omni customer experience and revenue growth.

This role requires 3–5 years of retail management, strong leadership and communication skills, and the ability to work a flexible retail schedule. The position supports a dynamic, inclusive store environment and operational excellence