Manager, Omnichannel Merch & Operations

Macy's; Douglasville (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s is seeking a Manager, Operations & Style Merchandise Execution to lead teams across style merchandise execution, omnichannel fulfillment, and product movement, ensuring products are customer-ready and available where customers shop.

You’ll hire, coach, and develop a diverse team while driving sales, profit, and operational excellence through planning and execution. Flexible retail schedule required.

Qualifications

• Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation.
• Strong understanding of omnichannel fulfillment, product movement, and inventory management.
• Ability to plan workload, prioritize initiatives, and execute against business needs.
• Commitment to delivering an elevated omni and in-store experience.
• Ability to lead, coach, and develop teams across operations and merchandising execution.
• Experience hiring, training, and managing performance for direct and indirect reports.
• Clear and effective communicator and collaborator.
• Thrives in a fast-paced retail environment and collaborates well with others.
• Skilled in Microsoft suite, computers, and handheld devices.

Responsibilities

• Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup.
• Lead merchandising, brand standards, and initiatives to inspire customer experiences.
• Interpret and execute seasonal merchandising guides tailored to store architecture and assortment.
• Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards.
• Manage inventory flow, placement, stockroom organization, and reverse logistics.
• Lead omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics.
• Ensure achievement of SLAs for omni fulfillment and curbside operations.
• Build strong relationships with team members to drive omni and customer experience metrics.
• Partner with Visual, Business Administration, Asset Protection, and brand teams on safety, audits, RFID, and standards.
• Foster an inclusive environment that supports engagement, accountability, and performance.
• Train, coach, and develop leaders and associates on operational, service, and merchandising standards.
• Interview, hire, train, manage, coach, develop, evaluate, and discipline staff.
• Work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Perform other duties as assigned.

Skills

Visual & Merchandise

Operational Excellence

Strategic Thinking

Customer Experience

Leadership

People Management

Communication

Collaboration

Technical Proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

Macy’s is seeking a Manager, Operations & Style Merchandise Execution to lead teams across style merchandise execution, omnichannel fulfillment, and product movement, ensuring products are customer-ready and available where customers shop.

You’ll hire, coach, and develop a diverse team while driving sales, profit, and operational excellence through planning and execution. Flexible retail schedule required.