Omnichannel Operations Leader - Flexible Schedule

Macy's; Novi (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives program

Annual merit review

Employee assistance program

Tuition reimbursement

401(k) match

Paid time off

Holidays

Job summary

Macy's is seeking a Manager, Omnichannel Operations in Novi to lead product movement, fulfillment, and customer service across At Your Service, Signing, and Merchandise Logistics. You will hire, coach, and develop staff while driving sales and profit through exceptional Omnichannel execution.

Responsibilities include directing merchandise receipts, managing curbside and in-store pickups, processing returns, and ensuring safety and RFID programs. This role requires a flexible retail schedule.

Qualifications

• Lead strategies for product movement logistics and fulfillment.
• Direct the receiving and processing of merchandise receipts while maintaining standards.
• Elevate Omni Customer Experience score and meet demand metrics.
• Coordinate At Your Service front-of-house staff for service, pickup, returns, and payments.
• Ensure SLAs for Curbside Pick-Up are met with safe, punctual service.
• Oversee the return process of abandoned orders and non-congruent products.
• Collaborate across departments on safety, audits, and RFID programs.
• Recruit, train, and develop team members; manage performance.

Responsibilities

• Lead workload planning for product movement and fulfillment.
• Direct receiving and processing of merchandise receipts.
• Elevate Omni Customer Experience and demand metrics.
• Lead At Your Service front-of-house staff and support pickups, returns, and payments.
• Manage SLAs for Curbside Pick-Up and safe service.
• Manage returns of abandoned orders and non-congruent products.
• Build relationships to drive Macy’s customer experience metrics.
• Collaborate on safety, audits, and RFID programs.
• Interview, hire, train, and manage staff.
• Establish strategies and decision support to meet performance expectations.
• Work a flexible retail schedule including holidays.
• Foster inclusive environment and authentic colleague connections.
• Other duties as assigned.

Skills

Leadership

Operational Excellence

Customer Experience

Team Coordination

Relationship Building

People Management

Communication

Technical Skills

Team Player

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy's is seeking a Manager, Omnichannel Operations in Novi to lead product movement, fulfillment, and customer service across At Your Service, Signing, and Merchandise Logistics. You will hire, coach, and develop staff while driving sales and profit through exceptional Omnichannel execution.

Responsibilities include directing merchandise receipts, managing curbside and in-store pickups, processing returns, and ensuring safety and RFID programs. This role requires a flexible retail schedule.