Omnichannel Operations Leader

Macy's; Pittsburgh (Allegheny County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Job summary

Macy's is seeking a Manager of Omnichannel Operations to guide a diverse team, optimize merchandise movement for shipment and store pickup, and drive omnichannel performance. You will hire, coach, and manage staff while partnering across functions to meet service level agreements and customer experience goals.

The role emphasizes leadership, operational excellence, and the ability to deliver exceptional service in a dynamic retail environment.

Qualifications

• Proven leadership experience in a retail or similar environment.
• Ability to direct merchandise flow and fulfillment processes.
• Strong communication and coaching skills.

Responsibilities

• Plan and execute product movement and fulfillment strategies with partners.
• Oversee receiving, processing, and back-of-house standards.
• Lead front-of-house teams for At Your Service and Curbside ops.

Skills

Leadership

Operational Excellence

Customer Experience Focus

Team Coordination

Relationship Building

People Management

Communication

Technical Skills

Team Player

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy's is seeking a Manager of Omnichannel Operations to guide a diverse team, optimize merchandise movement for shipment and store pickup, and drive omnichannel performance. You will hire, coach, and manage staff while partnering across functions to meet service level agreements and customer experience goals.

The role emphasizes leadership, operational excellence, and the ability to deliver exceptional service in a dynamic retail environment.