Omnichannel Fulfillment Manager - OMS/WMS/TMS Expert

WCL Group; Plano (TX); On-site; USD 53,000 - 75,000; Full time

Job summary

The Plano, Texas-based employer is seeking an experienced ECommerce Fulfillment Manager to own the end-to-end order lifecycle across all channels, ensuring on-time shipment and accuracy, while leading improvements to OMS, WMS, and TMS.

You will define routing rules, monitor KPIs, drive cross‑functional projects, and provide leadership with real-time performance dashboards and data‑driven insights.

Qualifications

• Bachelor's degree in a related field is required.
• 5+ years experience in fulfillment or business operations.

Responsibilities

• Own end-to-end order lifecycle across all channels.
• Oversee OMS performance and improvements.
• Define routing rules, inventory allocation, and fulfillment prioritization.
• Monitor order accuracy, SLA, cancellations, returns.
• Collaborate with customer service to resolve exceptions.
• Drive real-time order visibility for customers.
• Lead cross-functional projects like channel launches and peak planning.
• Provide KPI reporting and data-driven insights.

Skills

Process Improvement

Root Cause Analysis

Vendor Management

Education

Bachelor's degree

Job description

The Plano, Texas-based employer is seeking an experienced ECommerce Fulfillment Manager to own the end-to-end order lifecycle across all channels, ensuring on-time shipment and accuracy, while leading improvements to OMS, WMS, and TMS.

You will define routing rules, monitor KPIs, drive cross‑functional projects, and provide leadership with real-time performance dashboards and data‑driven insights.