Sr. Product Mgr

TechDigital Group; Johns Creek (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading tech firm located in the United States is seeking an experienced professional specializing in E-Commerce platforms and Order Management Systems (OMS). The role involves designing and optimizing order lifecycle processes while ensuring integration across multiple systems. Candidates should possess over 10 years of experience in e-commerce, with a strong grasp of OMS and technical integrations to enhance operational efficiency. Excellent problem-solving and stakeholder management skills are essential for this role.

Qualifications

• 10+ years in e-commerce and OMS implementation/support.
• Strong understanding of order lifecycle and inventory management.

Responsibilities

• Configure and maintain OMS solutions.
• Manage order capture and ensure real-time inventory visibility.
• Analyze order flow for optimization and efficiency improvements.
• Work with APIs for data synchronization.
• Partner with business teams to translate requirements.

Skills

E-Commerce expertise

Order Management Systems (OMS)

API integration

Problem-solving

Communication

Tools

Salesforce OMS

Manhattan

IBM Sterling

Magento

Shopify

Job description

Role Overview

We are seeking an experienced professional with strong expertise in E-Commerce platforms and Order Management Systems (OMS) to design, implement, and optimize end-to-end order lifecycle processes. The ideal candidate will ensure seamless integration between online storefronts, OMS, ERP, and fulfillment systems to deliver exceptional customer experiences.

Key Responsibilities

• System Design & Implementation
  • Configure and maintain OMS solutions (e.g., Manhattan, IBM Sterling, Salesforce OMS, or similar).
  • Integrate OMS with e-commerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and ERP systems.
• Order Lifecycle Management
  • Manage order capture, inventory allocation, payment processing, shipping, and returns workflows.
  • Ensure real-time inventory visibility across channels.
• Process Optimization
  • Analyze order flow and identify areas for automation and efficiency improvements.
  • Implement best practices for omnichannel fulfillment (BOPIS, ship-from-store, drop-shipping).
• Technical Expertise
  • Work with APIs, middleware, and integration tools for data synchronization.
  • Troubleshoot system issues and coordinate with vendors for resolution.
• Stakeholder Collaboration
  • Partner with business teams to define requirements and translate them into technical solutions.
  • Provide training and support for OMS and e-commerce functionalities.
• Compliance & Security
  • Ensure adherence to data privacy, PCI compliance, and security standards.

Experience

• 10+ years in e-commerce and OMS implementation/support.
• Exposure to ERP systems is a plus.

Technical Skills

• Hands-on experience with OMS platforms (Sterling, Manhattan, Salesforce OMS, etc.).
• Knowledge of e-commerce platforms and integrations.
• Proficiency in APIs, web services, and middleware tools.

Domain Expertise

• Strong understanding of order lifecycle, inventory management, and fulfillment strategies.
• Familiarity with omnichannel retail and digital commerce trends.

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.

New Team

• Key deliverables, Roadmap Planning, Requirements & Specifications management, Stakeholder Management, Identify and mitigate risks related to product delivery, compliance, and market changes and oversee end-to-end product development lifecycle