Omnichannel Fulfillment & Customer Service Associate

JCPenney; Richmond (VA); On-site; USD 17,908 - 22,386; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

JCPenney is looking for an Omni Associate in Richmond, Virginia, to contribute to sales growth through excellent customer service and efficient operations. Responsibilities include assisting customers, managing order fulfillment, and maintaining stock organization.

This role requires effective communication, problem-solving skills, and the ability to meet performance standards, with a competitive pay range of USD $13.00/Hr - USD $16.25/Hr.

Qualifications

• Minimum 1-2 years of work experience required.
• High School diploma or equivalent is required.
• Bachelor degree or equivalent work experience preferred.

Responsibilities

• Assist customers in finding products and delivering outstanding customer service.
• Monitor and execute Enterprise Fulfillment systems application.
• Determine order shortages/overages and manage inventory.

Skills

Customer Service

Sales

Problem-solving

Teamwork

Adaptability

Education

High School diploma or equivalent

Bachelor degree or equivalent work experience (preferred)

Job description

JCPenney is looking for an Omni Associate in Richmond, Virginia, to contribute to sales growth through excellent customer service and efficient operations. Responsibilities include assisting customers, managing order fulfillment, and maintaining stock organization.

This role requires effective communication, problem-solving skills, and the ability to meet performance standards, with a competitive pay range of USD $13.00/Hr - USD $16.25/Hr.