Store Manager - Omni-Channel Leader & Team Growth

H&M; Michigan City (IN); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Staff discount

Health benefits

401K

Commuter Benefits

Job summary

H&M in the United States is seeking a Store Manager in Michigan City, Indiana to lead the full store team and deliver an exceptional omni-channel customer experience in line with global and regional strategies. You will drive sales and profit by analyzing performance, coaching staff, maintaining visual standards, and coordinating operations from opening to closing.

The role requires strong leadership, collaboration with the area team, and a commitment to inclusive, values-driven work.

Qualifications

• Leadership experience in a retail setting.
• Strong communication and analytical skills.
• Experience in team coaching and development.

Responsibilities

• Owns total omni customer experience in the store and ensures visual and commercial standards.
• Represents the H&M brand positively during all customer interactions.
• Establishes, analyzes, and follows up on sales and budget goals and creates plans to optimize results.
• Provides personal customer service in all areas of the store and drives interactions to sell products.
• Promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Schedules according to budgeted hours and commercial activities.
• Ensures routines in fitting rooms and checkout processes are correct.
• Identifies commercial opportunities and maintains competitor awareness.
• Manages store maintenance costs and ensures administrative routines for people and operations are followed.
• Keeps fashion and product knowledge up to date for the team.
• Collaborates with Area team and store leadership including VM's.
• Ensures excellent communication and professionalism.

Skills

Leadership

Communication

Analytical skills

Team coaching

Job description

H&M in the United States is seeking a Store Manager in Michigan City, Indiana to lead the full store team and deliver an exceptional omni-channel customer experience in line with global and regional strategies. You will drive sales and profit by analyzing performance, coaching staff, maintaining visual standards, and coordinating operations from opening to closing.

The role requires strong leadership, collaboration with the area team, and a commitment to inclusive, values-driven work.