Omni-Store Leader: Elevate Experience & Sales

H&M; Springfield (IL); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Staff discount

Health insurance

401K

Commuter benefits

Job summary

H&M in Springfield, IL seeks a Store Manager to lead the store team and own the omni customer experience. You will drive sales, visuals, and commercial execution in line with global and regional strategies.

You will coach and develop staff, manage budgets, and collaborate with Area leadership while ensuring smooth operations, compliance, and top-tier customer service. This role emphasizes inclusion, collaboration, and strong results.

Qualifications

• Experience leading a retail store team.
• Strong communication and interpersonal skills.
• Ability to analyze sales data and drive results.
• Proven track record in retail operations and budget awareness.

Responsibilities

• Lead the full store team to excel and foster an inclusive culture.
• Own the omni customer experience, ensuring visual and commercial standards.
• Establish and follow up on sales and budget goals with action plans.
• Coach staff to deliver excellent service and product storytelling.
• Promote loyalty initiatives and in-store sustainability efforts.
• Ensure store routines, security, and legal requirements are followed.

Skills

Store leadership

Team coaching

Communication

Retail operations

Job description

H&M in Springfield, IL seeks a Store Manager to lead the store team and own the omni customer experience. You will drive sales, visuals, and commercial execution in line with global and regional strategies.

You will coach and develop staff, manage budgets, and collaborate with Area leadership while ensuring smooth operations, compliance, and top-tier customer service. This role emphasizes inclusion, collaboration, and strong results.