Omni-Store Leader: Elevate Customer Experience & Sales

H&M; Dartmouth (MA); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Staff discount 25%

Medical, vision and dental

401K

Commuter benefits

Job summary

H&M in Dartmouth, MA is seeking a Store Manager to lead the full store team and deliver an exceptional omni-channel customer experience. You will drive visual standards, commercial execution, budgeting, and staff development.

You will recruit, onboard, coach, and evaluate teammates, manage daily operations, and collaborate with area leadership to optimize sales and profitability. The role requires strong leadership, hands-on coaching, and a passion for fashion trends, customer service, and

Qualifications

• Experience leading a store team in a retail environment.
• Proven ability to drive sales, budgets and customer experience.
• Strong leadership, coaching and communication skills.

Responsibilities

• Lead omni customer experience and ensure visual and commercial standards.
• Direct and develop store team, conduct performance reviews.
• Analyse sales and budgets, create plans to optimize results.
• Manage daily store operations, including openings/closings and POS routines.
• Promote loyalty programs and sustainability initiatives in-store.
• Collaborate with Area leadership and ensure compliance with policies.

Skills

Store management

Leadership

Budgeting & forecasting

Customer service

Team development

Retail operations

Communication

Job description

H&M in Dartmouth, MA is seeking a Store Manager to lead the full store team and deliver an exceptional omni-channel customer experience. You will drive visual standards, commercial execution, budgeting, and staff development.

You will recruit, onboard, coach, and evaluate teammates, manage daily operations, and collaborate with area leadership to optimize sales and profitability. The role requires strong leadership, hands-on coaching, and a passion for fashion trends, customer service, and