Omni-Channel Store Manager: Lead & Elevate Results

H&M; Gurnee (IL); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Staff Discount

Medical Coverage

Vision Coverage

Dental Coverage

Employee Assistance Program

Vacation & Holidays

401K

Commuter Benefits

Dependent Care FSA

Job summary

H&M in the United States is seeking a Store Manager to lead the full store team in Gurnee, IL, delivering an exceptional omni-channel customer experience with a focus on visual and commercial standards. You will drive sales, manage budgets, and develop talent while upholding store operations and compliance.

The role requires strong leadership, strategic thinking, and a hands-on approach to motivate and coach staff, ensuring an inclusive culture and ongoing performance improvement.

Qualifications

• Strong leadership and people management capabilities.
• Confident in coaching and developing a team.
• Experience collaborating closely with a store team.
• Retail management and store operations experience.

Responsibilities

• Lead the full store team to deliver an exceptional omni-channel customer experience.
• Represent the H&M brand positively during customer interactions.
• Set and follow up on sales and budget goals, and create plans to optimize results.
• Ensure high-standard customer service across all store areas and guide customers through fashion stories.

Skills

Leadership

Coaching & development

Team collaboration

Retail management

Retail operations

Job description

H&M in the United States is seeking a Store Manager to lead the full store team in Gurnee, IL, delivering an exceptional omni-channel customer experience with a focus on visual and commercial standards. You will drive sales, manage budgets, and develop talent while upholding store operations and compliance.

The role requires strong leadership, strategic thinking, and a hands-on approach to motivate and coach staff, ensuring an inclusive culture and ongoing performance improvement.