Omni Channel Store Manager – Lead Fulfillment & Service

Williams-Sonoma Inc.; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations & holidays (full-time)

Health, dental and vision insurance

Cross-brand career opportunities

WSI University online learning

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager for OMNI Operations in-store. You will drive incremental sales and profitability through effective management of omni-channel order fulfillment while maintaining world-class guest service.

You will supervise staff to ensure proper coverage and a positive work environment aligned with our People-First philosophy. You will lead fulfillment across all channels, optimize stockroom flows, conduct regular audits, and uphold safety standards.

Qualifications

• 2-3 years of retail sales or management experience.
• Experience in Omni-channel fulfillment is a plus.

Responsibilities

• Lead customer fulfillment across all channels ( pickup, shipping, delivery, returns).
• Maintain stockroom organization and efficiency to support sales and omni fulfillment.
• Perform audits and reconciliations to reduce shrink and losses.
• Promote safety practices and ensure ladder and equipment safety.
• Foster a positive, fair environment aligned with People-First philosophy.
• Ensure staff coverage and guest service excellence across store areas.

Skills

Leadership

Communication

Organization

Omni-channel

Customer Service

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager for OMNI Operations in-store. You will drive incremental sales and profitability through effective management of omni-channel order fulfillment while maintaining world-class guest service.

You will supervise staff to ensure proper coverage and a positive work environment aligned with our People-First philosophy. You will lead fulfillment across all channels, optimize stockroom flows, conduct regular audits, and uphold safety standards.