Omni Store Lead: Fulfillment & Guest Experience

West Elm; Wrentham (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health insurance (medical, dental, and

Career opportunities

Online learning opportunities

Job summary

West Elm is hiring an Assistant Manager, OMNI Operations to drive in-store order fulfillment across all channels and ensure profitability through effective store supervision. You will model guest relations, oversee staffing coverage, and lead efforts to deliver World-Class service while maintaining a safe, collaborative work environment.

You will coordinate fulfillment processes, support management in achieving goals, and demonstrate strong leadership to build relationships with guests and

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking and problem-solving abilities.
• Strong time management to juggle multiple priorities and lead others.

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation).
• Identify, execute and maintain shipping in and shipping out lanes in the stock room; arrange tables, carts, or racks as needed.
• Ensure efficient stockroom organization to support salesfloor replenishment and Omni fulfillment.
• Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and reduce shrink.
• Champions safety practices; conduct monthly safety meetings and ensure equipment is in good condition and ladder safety training is completed.
• Create and maintain a positive environment where associates are treated fairly per the People-First Philosophy.

Skills

Communication

Organization

Leadership

Critical thinking

Time management

Retail experience

Omni-channel fulfillment

Job description

West Elm is hiring an Assistant Manager, OMNI Operations to drive in-store order fulfillment across all channels and ensure profitability through effective store supervision. You will model guest relations, oversee staffing coverage, and lead efforts to deliver World-Class service while maintaining a safe, collaborative work environment.

You will coordinate fulfillment processes, support management in achieving goals, and demonstrate strong leadership to build relationships with guests and