Omni-Channel Store Leader & Sales Coach

Michaels; Gurnee (IL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

Michaels is seeking a Sales Manager in Gurnee, IL to lead a high-performing selling culture and customer-focused team. You will oversee front-end operations, drive sales KPIs, and ensure brand standards are met across store activities.

You will coach, train, and develop team members, provide MOD coverage, and optimize omni-channel services like BOPIS and Same Day Delivery. The role requires strong leadership and store-ops expertise.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching for customer-focused selling behaviors.
• Strong knowledge of store operations and policy compliance.
• Experience using POS and self-checkout tech.

Responsibilities

• Lead and champion a high-performing selling culture in-store.
• Coach team to deliver exceptional customer experience and selling behaviors.
• Provide MOD coverage and maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems during transactions.

Skills

Retail leadership

Customer coaching

Team training

POS systems

Store operations

Customer service

Tools

POS systems

Self-checkout

Barcode scanners

Loyalty programs

Job description

Michaels is seeking a Sales Manager in Gurnee, IL to lead a high-performing selling culture and customer-focused team. You will oversee front-end operations, drive sales KPIs, and ensure brand standards are met across store activities.

You will coach, train, and develop team members, provide MOD coverage, and optimize omni-channel services like BOPIS and Same Day Delivery. The role requires strong leadership and store-ops expertise.