Omni-Channel Fulfillment Lead

Williams-Sonoma, Inc.; Colorado Springs (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Stock/Fulfillment in Colorado Springs to model how to connect with customers, sell the lifestyle of the brand, and provide exceptional service while upholding operational standards.

You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency across all channels.

Qualifications

• 1-3 years retail sales experience with management experience preferred.
• 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities).
• Effective communication, organization and leadership skills.

Responsibilities

• Oversees Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markup/markdown execution
• Executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability and the image of the Brand
• Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards
• Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise
• Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to eliminate loss/shrink (lost cartons, mis pics, MOS, returns, RTV)
• Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Effective communication

Leadership

Organizational skills

Retail management experience

Inventory/stockroom experience

Job description

Williams-Sonoma, Inc. is seeking a Lead, Stock/Fulfillment in Colorado Springs to model how to connect with customers, sell the lifestyle of the brand, and provide exceptional service while upholding operational standards.

You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency across all channels.