Seasonal Omni-Channel Support Pro

Boot Barn; Irvine (CA); Hybride; USD 45 000 - 65 000; Plein temps

Résumé du poste

Boot Barn is seeking an Omni Channel Support Specialist to monitor daily omni-channel order transactions, including buy online pickup in store, ship to store, Roadie, and ship from store. You will support stores, communicate with customer service, and coordinate with web developers to resolve pending orders and improve omni-channel initiatives.

Shift options include remote and on-site coverage, requiring collaboration with Store Operations and District Managers to resolve discrepancies and

Responsabilités

• Partner with Store Operations to ensure stores are in compliance with omni channel processes and procedures.
• Communicate daily with stores and District Managers to resolve discrepancies with online orders as they arise.
• Troubleshoot past due orders to ensure stores are meeting customer service expectations and communicating order status to customers.
• Research cancelled orders and partner with stores to resolve order picking issues.
• Act as the point of contact for the store team and respond to questions on omni channel processes and procedures.
• Analyze complex business problems and identify business and user requirements.
• Memorialize user cases, user requirements and create process flow diagrams.
• Create functional specifications and work with development team throughout the development processes.
• Document bugs and assist in resolution.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.

Description du poste

Boot Barn is seeking an Omni Channel Support Specialist to monitor daily omni-channel order transactions, including buy online pickup in store, ship to store, Roadie, and ship from store. You will support stores, communicate with customer service, and coordinate with web developers to resolve pending orders and improve omni-channel initiatives.

Shift options include remote and on-site coverage, requiring collaboration with Store Operations and District Managers to resolve discrepancies and