Omni-Channel Customer Support Agent

UniFirst Corp.; San Antonio (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401K with Company Match

Health Insurance

30% Employee Discount

Job summary

UniFirst Corp. is seeking a Customer Service Agent Omni-Channel in San Antonio, TX. You will handle inbound calls, chats, and emails, while supporting back-office queues to ensure timely resolutions.

The role requires 2 years of high-volume customer service experience, strong typing, and proficiency with MS Outlook/Excel. Training begins with 4 weeks of sessions, with a full-time schedule Monday–Friday.

Qualifications

• 2 years’ experience in high call volume customer service environment.
• Minimum keyboard speed of 45 WPM.
• Proficiency with multi-line phone system and general office equipment.
• Ability to navigate multiple programs and effectively use online resources to complete customer requests.
• Organizational skills with an ability to stay focused on assigned tasks.
• Call center experience is preferred.
• Solid working knowledge of MS Outlook, Word, and Excel
• High school diploma or GED required.
• Exceptional customer service, active listening, verbal and written communication skills, professional phone presentation.
• Strong time management, organizational and communication skills.

Responsibilities

• Handle inbound phones, chats, and emails and resolve customer issues.
• Provide back-office queue coverage during peak periods and as needed.
• Support omni-channel customer service based on volume and operations.

Skills

Call center

Typing 45 WPM

Multichannel support

MS Outlook

MS Word

Education

High school diploma or GED

Tools

Multi-line phone system

Job description

UniFirst Corp. is seeking a Customer Service Agent Omni-Channel in San Antonio, TX. You will handle inbound calls, chats, and emails, while supporting back-office queues to ensure timely resolutions.

The role requires 2 years of high-volume customer service experience, strong typing, and proficiency with MS Outlook/Excel. Training begins with 4 weeks of sessions, with a full-time schedule Monday–Friday.