Omaha Taxpayer Help Specialist — In-Office

State of Nebraska; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

13 paid holidays

Retirement contributions

Health insurance

Life insurance

Employee assistance program

LinkedIn Learning

Job summary

The State of Nebraska Department of Revenue in Omaha seeks a Taxpayer Assistance Representative to help taxpayers with questions about Nebraska tax regulations, forms, refunds, and filing requirements. You will guide delinquent accounts and assist with permits while educating on compliance.

The role emphasizes customer service in person, by phone, or by written correspondence, with a focus on accurate data handling and effective communication.

Qualifications

• This position requires an Associate’s Degree in business or two years of related tax experience.
• Spanish reading/writing skills are preferred for assisting Spanish speakers.
• Knowledge of tax procedures, forms, and filing requirements is essential.

Responsibilities

• Assist taxpayers with questions about Nebraska tax regulations, forms, refunds, and filing requirements.
• Guide accounts delinquent in filing or paying taxes and help with permits registration.
• Educate taxpayers on tax law compliance and perform data entry from reports.

Skills

Verbal/Written communication

Customer service

Spanish language (preferred)

Call center experience

Education

Associate's Degree in business

Tools

Excel

Word

Oracle

Outlook

Job description

The State of Nebraska Department of Revenue in Omaha seeks a Taxpayer Assistance Representative to help taxpayers with questions about Nebraska tax regulations, forms, refunds, and filing requirements. You will guide delinquent accounts and assist with permits while educating on compliance.

The role emphasizes customer service in person, by phone, or by written correspondence, with a focus on accurate data handling and effective communication.