Omaha Taxpayer Assistance Representative

State of Nebraska; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

13 paid holidays

Retirement contributions

Health insurance

Life insurance

Employee assistance program

LinkedIn Learning

Job summary

The State of Nebraska Department of Revenue in Omaha seeks a Taxpayer Assistance Representative to help taxpayers with questions about Nebraska tax regulations, forms, refunds, and filing requirements. You will guide delinquent accounts and assist with permits while educating on compliance.

The role emphasizes customer service in person, by phone, or by written correspondence, with a focus on accurate data handling and effective communication.

Qualifications

• This position requires an Associate’s Degree in business or two years of related tax experience.
• Spanish reading/writing skills are preferred for assisting Spanish speakers.
• Knowledge of tax procedures, forms, and filing requirements is essential.

Responsibilities

• Assist taxpayers with questions about Nebraska tax regulations, forms, refunds, and filing requirements.
• Guide accounts delinquent in filing or paying taxes and help with permits registration.
• Educate taxpayers on tax law compliance and perform data entry from reports.

Skills

Verbal/Written communication

Customer service

Spanish language (preferred)

Call center experience

Education

Associate's Degree in business

Tools

Excel

Word

Oracle

Outlook

Job description

The work we do matters!Hiring Agency:Revenue - Agency 16Location:Omaha, NEHiring Rate:$19.474Job Posting:JR2026-00030412 Omaha Taxpayer Assistance Representative (Open)Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):11-22-2026Job Description:**The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for these positions.**This position is a 100% \"working in office\" positionDo you have a passion for customer service? Are you looking for a job with great benefits? Our mission/vision at the Nebraska Department of Revenue (DOR) is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. Our culture allows for you to have a work/ life balance, with no on-call shifts, no nights, and no weekend hours. DOR offers a flexible schedule with start times that meet your family’s needs. If this is what you are seeking, then DOR is the place for you!DOR offers 13 paid holidays a year, retirement contributions, 12 sick days a year, and 12 vacation days a year! We offer competitive health insurance benefits, life insurance and an employee assistance program. We also invest in our staff’s development and offer Linkedin Learning courses. We have on the job training and support through the Senior Agent and Supervisor. DOR also offers opportunity for advancement as positions openings become available.DOR is seeking a self-motivated individual to join our Omaha office as Taxpayer Assistance Representative.This individual will learn to assist taxpayers with questions regarding Nebraska regulations, statutes, forms, refunds, and filing requirements. The individual will assist in guiding business or individual accounts that are delinquent in filing returns or paying tax liabilities and/or questions on getting licensed with DOR for a permit. The Representative may also initiate adjustments to tax returns or taxpayer accounts and educate taxpayers regarding tax and regulation compliance. Interaction with the public will take place in person, on the phone, or via written correspondence.Requirements / Qualifications:Minimum Qualifications : Associate’s Degree in business. OR Two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.Preferred Qualifications : Preference given to applicants who can read, write, and speak Spanish fluently by assisting Spanish speaking customers with questions or concerns, and providing translations and interpretation assistance when needed. (A salary stipend may be available to verified and tested Spanish speaking applicants.) Call center experience also a plus.Knowledge, Skills and Abilities:Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; critical thinking; data entry; computer use and databases; and customer service.Ability to: communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance and collection procedures; use independent judgment.If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/BenefitsWe offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefitsEqual Opportunity StatementThe State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.