Omaha Swim School GM — Lead Ops, Growth & Guest Experience

Aqua-Tots Swim School; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Aqua-Tots Swim School in Omaha, NE is seeking a General Manager to lead daily operations, staffing, and guest experience.

This full-time, on-site role focuses on enrollment growth, safety, quality service, budgeting, and local marketing partnerships to build membership and revenue while maintaining a welcoming family environment.

The GM will oversee training, performance, and reporting, ensuring smooth operation and a positive guest experience across all touchpoints.

Qualifications

• Proven leadership and team development abilities in a customer-facing setting.
• Experience scheduling staff and managing resources in a fast-paced environment.
• Strong customer service skills with clear written and verbal communication.
• Sales and local marketing experience to promote programs and memberships.
• Ability to plan, track budgets, and monitor facility standards.
• Experience in childcare, education, sports, or hospitality is a plus.

Responsibilities

• Oversee daily operations of the swim school on-site in Omaha, NE.
• Lead staff scheduling, training, coaching and performance reviews.
• Monitor enrollment, class capacity and facility cleanliness and safety.
• Support local marketing initiatives and community partnerships.
• Manage budgeting, reporting and guest feedback to drive growth.
• Uphold a welcoming, family-oriented environment for members.

Skills

Leadership

Staff supervision

Operations management

Customer service

Sales & marketing

Budgeting

Communication

Problem-solving

Education

High school diploma

Business or recreation management preferred

Job description

Aqua-Tots Swim School in Omaha, NE is seeking a General Manager to lead daily operations, staffing, and guest experience.

This full-time, on-site role focuses on enrollment growth, safety, quality service, budgeting, and local marketing partnerships to build membership and revenue while maintaining a welcoming family environment.

The GM will oversee training, performance, and reporting, ensuring smooth operation and a positive guest experience across all touchpoints.