Okta-Driven IT Support Specialist

Capitolis; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company contributions

Paid Time Off & holidays

Job summary

Island Technology is seeking a hands-on IT Support Specialist to keep employees productive across hardware, software, and access needs. You will be the primary contact, diagnose issues via remote or in-person sessions, and own requests from start to finish.

The role requires strong communication, ownership, and the ability to juggle multiple tasks in a dynamic environment. Experience with Okta/AD and mixed macOS/Windows environments is preferred.

Qualifications

• 4–6+ years in IT support or helpdesk role.
• Experience with identity and device management tools (Okta, Active Directory) is required.
• Proficient in Microsoft Office Suite; able to manage conference room logistics.
• Experience in both macOS and Windows environments.
• Experience in a startup or IDF unit preferred.
• Strong troubleshooting across hardware and software.

Responsibilities

• Be the primary point of contact for employees needing IT assistance across hardware, software, and access issues.
• Diagnose and resolve technical problems through remote sessions and direct interaction.
• Take full ownership of support requests from initial troubleshooting through resolution or escalation.
• Set up and onboard new employees with tools, provisioning, and guidance.
• Collaborate with internal teams to improve processes, tools, and user experience.
• Help maintain office IT infrastructure including meeting rooms and shared equipment.

Skills

IT support experience

Okta/AD

MS Office

Conference room setup

macOS/Windows

Startup/IDF background

Troubleshooting

Networking basics

Tools

Remote support tools

Job description

Island Technology is seeking a hands-on IT Support Specialist to keep employees productive across hardware, software, and access needs. You will be the primary contact, diagnose issues via remote or in-person sessions, and own requests from start to finish.

The role requires strong communication, ownership, and the ability to juggle multiple tasks in a dynamic environment. Experience with Okta/AD and mixed macOS/Windows environments is preferred.