IT Operations Specialist

Factory; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Factory is looking for an IT Operations Specialist to enhance the internal technology framework of a rapidly growing engineering team. In this position, you'll be responsible for daily IT operations involving tools like Okta, Google Workspace, and Slack, ensuring efficient onboarding and support for team members.

The ideal candidate should have 3+ years of relevant experience, especially in macOS environments, and effective troubleshooting skills. This is a full-time, in-office role based in San Francisco.

Qualifications

• 3+ years of IT support, helpdesk, or systems administration experience preferred.
• Working knowledge of macOS environments, with occasional Windows support.
• Familiarity with common business software.

Responsibilities

• Own day-to-day IT operations across various SaaS systems.
• Manage employee onboarding, offboarding, and account provisioning.
• Triage and resolve access, hardware, and software issues promptly.

Skills

IT support

Helpdesk

Systems administration

Troubleshooting

Customer service

Education

CompTIA A+ or Network+ certification

Tools

Google Workspace

GitHub

Okta

Slack

Job description

Factory is seeking an IT Operations Specialist to help build and operate the internal technology foundation for a fast-growing engineering organization.

IT Operations Specialist Responsibilities

In this role, you will own the systems, devices, access controls, and workflows that keep our team productive and secure, from onboarding and offboarding to SaaS administration, endpoint management, and internal IT automation.

What you will do and achieve:

• Own day-to-day IT operations across Okta, Google Workspace, GitHub, Slack, Rippling, and related SaaS systems.
• Manage employee onboarding, offboarding, account provisioning, access reviews, email, groups, and device setup.
• Configure, maintain, and troubleshoot employee laptops, with a focus on macOS and occasional Windows support.
• Support endpoint management, device compliance, MFA, password policies, and other security controls.
• Triage and resolve access, hardware, software, Wi‑Fi, email, and productivity‑tool issues quickly and pragmatically.
• Maintain accurate IT inventory, documentation, support tickets, and repeatable operational workflows.
• Partner with Security and Engineering on access requests, GitHub administration, SaaS approvals, and infrastructure‑related IT changes.
• Identify opportunities to automate recurring IT workflows as Factory scales.
• Coordinate with vendors, external partners, and internal stakeholders to keep IT operations running smoothly.

Qualifications

• 3+ years of IT support, helpdesk, or systems administration experience preferred.
• Working knowledge of macOS environments, with occasional Windows support.
• Familiarity with Okta, Google Workspace, GitHub, Slack, MDM, and other common business software.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and work independently.
• Relevant certifications such as CompTIA A+ or Network+ are a plus.
• This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)