IT Support Specialist (Okta Admin)

Island; Coppell (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and AD&D Insurance

STD and LTD Insurance

401(k) with company contributions

Paid Time Off & 12 holidays

In-office lunches

Job summary

Island is seeking a hands-on IT Support Specialist to keep employees productive across hardware, software, and access needs. This role combines technical problem-solving with strong communication and ownership in a fast-paced environment.

You will be the primary contact for IT inquiries, support both macOS and Windows, and help onboard new hires with the necessary tools and access. A startup background is highly valued.

Qualifications

• 4–6+ years in an IT support / helpdesk role.
• Experience with identity and device management tools (Okta, AD).
• Proficient in Microsoft Office Suite; manage conference room logistics.
• Comfort supporting macOS and Windows; device management.
• Startup experience or IDF unit preferred.
• Strong troubleshooting across hardware and software.
• Basic networking concepts and remote connectivity (VPN).

Responsibilities

• Be the primary IT contact for employees across hardware, software, and access issues.
• Diagnose and resolve problems via remote sessions and direct interaction.
• Take ownership of requests from initial troubleshooting through escalation when needed.
• Set up and onboard new employees with tools and provisioning.
• Collaborate with internal teams to improve processes and the user experience.
• Maintain office IT infrastructure, meeting rooms, and shared equipment.

Skills

IT support

Customer service

Communication

Troubleshooting

Documentation

Education

High School Diploma or GED

CompTIA A+ or equivalent

Tools

Okta

Active Directory

macOS

Windows

VPN

Job description

About Island

Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.

Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.

The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace - so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, and Sequoia Capital, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.

Come join us in building something that's already changing how the world works.

How We Work

We are on a mission to enable the future of work. We believe in being deliberate in our actions, moving fast, staying humble, and paying attention to the details.

About Our Team

Our IT team keeps Island's employees productive and well-equipped every day, making sure everyone has the Tools, access, and support they need to do their best work. We partner with teams across the company to deliver fast, reliable, and friendly technical support while continuously improving our processes and infrastructure.

About The Role

We're looking for a hands-on IT Support Specialist to join our team and play a key role in keeping our employees productive. This role combines technical problem-solving with strong communication skills and a sense of ownership, serving as the primary point of contact for employees across hardware, software, and access needs.

About You/who We Are Looking For

• A team player with strong interpersonal skills
• A clear communicator who can translate technical issues into simple explanations
• Service-oriented, with a genuine interest in helping others
• Able to prioritize effectively and stay calm under pressure
• Detail-oriented, with a strong sense of ownership and accountability
• Comfortable juggling multiple tasks in a dynamic environment
• Fluent in English for documentation, policies, and vendor interaction

What You'll Do

• Be the primary point of contact for employees needing IT assistance across hardware, software, and access issues
• Diagnose and resolve technical problems through remote sessions and direct interaction, aiming for quick and effective solutions
• Take full ownership of support requests, from initial troubleshooting through resolution or escalation when needed
• Set up and onboard new employees with the tools they need, including device provisioning and basic guidance
• Collaborate with internal teams to improve processes, tools, and the overall user experience
• Help maintain office IT infrastructure, such as meeting rooms and shared equipment

You might be a fit if...

• Around 4-6+ years of experience in an IT support / helpdesk role (must have)
• Working knowledge of identity and device management tools, e.g. Okta, Active Directory, or similar (must have)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experienced in managing conference room logistics, including scheduling and setting up audiovisual equipment for meetings.
• Comfort supporting macOS and Windows environments and device management solutions (must have)
• Experience working in a startup organization or an IDF unit (must have)
• Strong troubleshooting skills across both hardware and software
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP) and remote connectivity (VPN)

Bonus points if...

• Experience supporting peripherals like printers and meeting room systems
• Scripting or automation skills
• Okta Certification

Physical Environment

This position requires the ability to perform sedentary work, which involves exerting up to 10 pounds of force occasionally, and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects as needed. The employee will primarily operate standard office equipment and keyboards, and may require close visual acuity for tasks like analyzing data and reading extensive text.

Benefits And Perks

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD and LTD Insurance
• 401(k) with company contributions
• Paid Time Off & 12 Company Holidays
• In-office wellness instructor and daily lunches (for office-based roles)

Compensation

• Compensation will be discussed during the hiring process

Disclosure & Equal Opportunity Statement

Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job.

Island Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Island Technology participates in E-Verify. For additional information please review the E-Verify Participation & Right to Work Poster from the Department of Homeland Security.