Oil Change Concierge & Customer Care Advisor

Sun Auto Service; Texas; Vor Ort; USD 30.000 - 40.000; Vollzeit

Zusammenfassung

Sun Auto Tire & Service in Texas is seeking a friendly Quick Lube Service Advisor to greet customers, assess needs, provide estimates, and schedule maintenance in a busy shop. You will advise on services, explain pricing, and ensure a smooth guest experience.

This full-time role emphasizes clear communication, upselling appropriate services, handling invoices, and maintaining accurate records while delivering exceptional customer service.

Qualifikationen

• Professional appearance and ability to work in a process-driven environment.
• Possess a valid driver’s license.
• Must be at least 18 years of age.
• Ability to work a minimum of five days, including weekends.
• Customer service and communication skills to provide excellent customer service.
• Organizational skills for scheduling and records.
• Sales skills to promote additional services to customers.
• Basic computer skills for scheduling, billing, and record-keeping.
• Team collaboration with lube technicians and other staff.

Aufgaben

• Greet customers warmly; assist with service needs and provide estimates.
• Present oil change options and other services based on manufacturer guidance.
• Connect referrals for conversion to full-service repairs in related stores.
• Keep customers informed about status, needs, and completion times.
• Prepare invoices, process payments, and handle billing inquiries.
• Maintain accurate records of interactions and follow-up actions.
• Coordinate with technicians to ensure timely service delivery.
• Inform customers about promotions and loyalty programs.
• Maintain clean, organized waiting area and safety in the work zone.

Kenntnisse

Customer service

Communication

Organizational skills

Sales skills

Team collaboration

Problem-solving

Technical proficiency

Interpersonal skills

Tools

Computer skills

Jobbeschreibung

Sun Auto Tire & Service in Texas is seeking a friendly Quick Lube Service Advisor to greet customers, assess needs, provide estimates, and schedule maintenance in a busy shop. You will advise on services, explain pricing, and ensure a smooth guest experience.

This full-time role emphasizes clear communication, upselling appropriate services, handling invoices, and maintaining accurate records while delivering exceptional customer service.