Automotive Service Advisor – Customer-Centric Repair Sales

Sun Auto Tire & Service; El Paso (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Above average pay

Full-time, flexible scheduling if need

Facility is closed on Sundays

Paid vacation

Paid holidays

Benefits include Medical, Dental, and 

Job summary

Sun Auto Tire & Service in El Paso, TX is seeking a Sales and Service Advisor to promote automotive services, provide accurate quotes, and guide customers through the repair process. The role emphasizes friendly, professional service and thorough documentation of customer needs and service history.

The position requires 18+, a valid driver's license, and the ability to work Monday through Saturday in a busy auto-care environment. Competitive pay and full company benefits are offered.

Qualifications

• Must be at least 18 years of age.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess a current and valid driver's license.
• Ability to work Monday - Saturday.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Customer service

Sales ability

Communication skills

Job description

Sun Auto Tire & Service in El Paso, TX is seeking a Sales and Service Advisor to promote automotive services, provide accurate quotes, and guide customers through the repair process. The role emphasizes friendly, professional service and thorough documentation of customer needs and service history.

The position requires 18+, a valid driver's license, and the ability to work Monday through Saturday in a busy auto-care environment. Competitive pay and full company benefits are offered.